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Open nowPosted 4 hours ago

HRSN Community Partnerships Specialist

Hawaii Medical Service Association86 open roles

Where
Honolulu, HI, USA
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Your applicationOpen nowHRSN Community Partnerships SpecialistHawaii Medical Service Association · Honolulu, HI, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hawaii Medical Service Association's own form.

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Hawaii Medical Service Association postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 4 hours ago

Hawaii Medical Service Association median: 5 days open

The posting

  1. HRSN Provider Onboarding, Education & Network Support Serves as the day-to-day point of contact for HRSN providers and community-based organizations participating in or preparing to participate in HRSN service delivery. Supports provider onboarding into HMSA's network, including coordination with internal teams for contracting, credentialing, provider enrollment, administrative setup, and operational readiness. Develops, coordinates, and delivers provider education related to HRSN program requirements, workflows, documentation expectations, referrals, authorizations, billing, claims, invoices, and reporting.
  2. Provider, Member & Referral Coordination and Issue Resolution Maintain provider capacity logs and coordinate assignment of members to HRSN providers when a provider is not specified on the referral or authorization form; or if specified provider has reached servicing capacity Researches and coordinates resolution of day-to-day HRSN provider issues, including questions related to referrals, service eligibility, documentation, authorizations, billing, claims, payment, and program workflows. Coordinates member and referral-related inquiries received through internal and external channels to reduce access barriers and support timely connection to covered HRSN services. Works with HRSN Program leadership, utilization management, claims, provider operations, analytics, customer relations, and community partners to identify root causes and implement practical solutions.
  3. Community Stakeholder Engagement & Program Implementation Support Builds and maintains collaborative relationships with HRSN providers, community stakeholders, and external partners to support implementation of medical respite, nutrition supports, reentry services, housing supports, CIS/CIS+, and other HRSN benefits as applicable. Supports HRSN convenings, workgroups, trainings, and provider feedback loops to identify operational barriers and improve workflows as program guidance evolves. Coordinates with internal teams to ensure provider and community feedback informs program design, workflow refinement, communication materials, and rapid-cycle improvement.
  4. Provider Monitoring, Documentation & Compliance Support Supports required provider monitoring activities, including annual on-site visits for medical respite providers when applicable. Maintains documentation of provider outreach, education, issue resolution, monitoring activities, and follow-up actions to support MQD expectations, audit readiness, and program integrity. Escalates trends, risks, and unresolved barriers to HRSN Program leadership and supports corrective action tracking when needed.
  5. Performs all other miscellaneous responsibilities and duties as assigned or directed.

#LI-Hybrid

  1. Bachelor's degree and four years of related experience in healthcare, Medicaid managed care, provider relations, community engagement, program operations, care coordination, social services, or a related field.
  2. Experience coordinating with providers, community-based organizations, members, or internal business partners to resolve operational issues and support program implementation.
  3. Strong relationship-building, communication, facilitation, and issue-resolution skills; ability to work effectively with providers, community organizations, members, internal teams, and government partners.
  4. Ability to communicate program requirements, workflows, and operational expectations clearly to external stakeholders with varying levels of Medicaid experience.
  5. Working knowledge of regulated healthcare program requirements, provider operations, documentation standards, referrals, authorizations, billing, claims, and compliance expectations.
  6. Good working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, and Outlook.
  7. Ability to maintain provider trackers, issue logs, outreach documentation, meeting materials, and implementation status updates.
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