Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 36 hours ago

Team Lead - Customer Relations

Hawaii Medical Service Association86 open roles

Where
Honolulu, HI, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTeam Lead - Customer RelationsHawaii Medical Service Association · Honolulu, HI, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hawaii Medical Service Association's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Hawaii Medical Service Association postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 36 hours ago

Hawaii Medical Service Association median: 5 days open

The posting

  1. Mentor servicing representatives to ensure the best customer experience by supporting representatives after they complete classroom training; completing quality assurance audits that ensure timeliness, accuracy, professionalism, and an optimal customer experience; and providing timely, relevant coaching in professional and constructive manner. Be available at all times for representative's questions and circulates the floor periodically every day to listen to conversations and provide instruction.
  2. Proficient in analyzing problems and creating end-to-end resolution. Must have thorough and comprehensive working knowledge of HMSA's plan provisions, eligibility requirements, benefits, claims processing, medical policies, payment policies, and administrative policies. Take ownership of every customer interaction as the subject matter expert to ensure the customers' needs are resolved in every instance with just one contact. This involves coordinating with all areas within HMSA as well as external contacts including providers, employers, third party administrators, and other insurance companies.
  3. Independently exercise judgment to effectively manage inquiry volume by directly supporting inbound calls and other servicing channels while at the same time providing the highest level of service to customers. In concert with the Contact Center management, help to ensure the Blue Cross Blue Shield Association's Member Touchpoints Measures related to First Call Resolution and other performance guarantee and industry standard measures such as inquiry accuracy, inquiry resolution timeliness, abandonment rate, average speed to answer and Grade of Service are met or exceeded.
  4. Research complex calls and benefits that require more time or investigation to reach resolution. Create requests and coordinate resolution for customer complaints and issues, such as an individual consideration, HMO-G, grievance, and appeal requests.
  5. Generate monthly reports and analysis on representatives' key performance indicators and research drivers on performance trends such as performance indicators that are above and below average. Review with supervisors the representatives who exemplify best practices or areas where improvement is needed.
  6. Personally handle elevated irate/complaint calls from customers. Resolve complaints by assessing the root cause, providing the appropriate resolution, and evaluating the effectiveness of HMSA's policies and procedures. Provide feedback to the staff, internal HMSA departments, and management.
  7. Collaborate with management staff and peers in activities that support/accomplish HMSA's mission and department goals
  8. Performs all other miscellaneous responsibilities and duties as assigned or directed.
  1. Associate's degree and three years of customer servicing experience; or an equivalent combination of education and related work experience.
  2. Strong verbal, written, and interpersonal communication skills.
  3. Strong critical thinking, researching, decision making and problem-solving skills.
  4. Basic working knowledge of Microsoft Office applications. Including but not limited to Excel, Word, Outlook, and PowerPoint.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Hawaii Medical Service Association's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hawaii Medical Service Association's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Hawaii Medical Service Association's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.