The posting
At Dearborn, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job Summary
Coordinates the day-to-day workflow and work assignments for the department to ensure business priorities, service commitments, and operational needs are met. Assess staff capacity and workload, assigns, and reprioritizes work, monitors progress, coordinates coverage, and serves as a central point of communication between department management, staff, and other business areas as applicable. Maintains operational tracking tools and systems to provide visibility into assignments, status, and outstanding work
PLEASE NOTE: This is a hybrid position reporting to either the Lombard, IL or Richardson, TX office. All candidates must live within a reasonable commute distance to either location and willing to work in the office three (3) days per week and two (2) days per week remotely.
* Work Assignment and Delegation: Assigns daily administrative, operational, and business-processing tasks to team members based on department priorities, workload, availability, and applicable skills.
* Workload Capacity and Coordination: Review staff availability, planned absences, current assignments, peak periods, and existing workload to identify capacity needs and distribute work appropriately.
* Prioritization: Evaluates incoming requests and competing priorities to ensure time-sensitive work receives appropriate attention.
* Workflow Monitoring: Monitors the progress and status of assigned work, follows up on outstanding items, and adjusts assignments as needed to address constraints or changing business needs.
* Tracking & Organization: Establishes initial entry in operational tracking tools and systems related to claims and administration to provide visibility into assignments, status, deadlines, and outstanding work.
* Communication & Coordination: Serves as a central communication point for work assignments, priority changes, operational updates, and requests between management and staff within New Business, Implementation Management, and Benefit Coding.PLE
* Issue Identification & Escalation: Identifies workload concerns, delays, process issues, and competing priorities. Escalate matters requiring management attention.
* Operational Support: Assists management with workload reporting, productivity information, tracking, and other operational activities used to manage department performance.
* Process Improvement: Identifies opportunities to improve workflow, organization, assignment processes, and use of tracking systems to increase efficiency and consistency.
* Information Management: Uploads information into Operational teams various SharePoint sites utilized for process and procedure updates shared by teammates and leadership.
* Compliance: Comply with HIPAA, Diversity Principles, Corporate Integrity, Ethics and Compliance Program policies and other corporate and departmental policies.
Required Job Qualifications:
- High school diploma or GED.
- 2 years of experience in either business operations setting, customer services, or sales environment.
- Clear and concise verbal and written communication skills.
- Organizational and research skills.
- Experience organizing, planning, and managing multiple functions simultaneously.
- Analytical skills.
- PC proficiency to include Word, Excel, and PowerPoint.
Preferred Job Qualifications:
- Experience in Health, Dental, or Ancillary Insurance industry.
- Experience in Salesforce applications.
- Experience in insurance administration.
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Pay Transparency Statement:
At Dearborn, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.
Dearborn Group Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.
Base Pay Range
$19.13 - $34.17
Exact compensation may vary based on skills, experience, and location.
