Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 days ago

Corporate Services Support Specialist

Hearst Health31 open roles

Where
Dallas, TX, United States
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCorporate Services Support SpecialistHearst Health · Dallas, TX, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hearst Health's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Hearst Health postings stay open a median of 3 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 6 days ago

Hearst Health median: 3 days open

The posting

Job Description

The Opportunity

As a Corporate Services Support Specialist, you will be a trusted first point of contact for internal users, resolving incidents and requests while helping employees stay productive in the office and working remotely.

You will work with teams across the organization to diagnose issues, guide users, provision equipment and accounts, and identify opportunities to improve the support experience. Your work will help maintain reliable, secure and efficient technology services for the people who build and support our software solutions.

On-site: This role is based on-site in Dallas.

What You'll Do

  • Analyze, troubleshoot and resolve corporate user service desk tickets in a timely manner while maintaining appropriate documentation and service levels.
  • Investigate and resolve desktop operating-system, application and connectivity issues for Windows and Mac users.
  • Provision and support laptop computers using Microsoft Intune and Jamf, including installation and configuration of peripherals.
  • Provision and maintain user accounts in systems including Okta, Active Directory and Microsoft 365 in accordance with approvals and security standards.
  • Support Microsoft Intune, Microsoft 365 applications such as Teams, Exchange and SharePoint, and other corporate systems.
  • Support Microsoft Entra ID, multifactor authentication, conditional access, device-compliance policies and endpoint-security controls.
  • Troubleshoot networking and connectivity issues involving VPN and Wi-Fi.
  • Support printers, copiers, scanners, conference-room audiovisual systems, projectors and other office technology.
  • Document existing and new processes and systems in accordance with corporate standards.
  • Escalate complex issues appropriately and communicate status, impact and next steps to users and partner teams.
  • Look for opportunities to streamline and automate support processes and improve customer satisfaction.
  • Use PowerShell, Microsoft Graph or approved automation tools to streamline provisioning, troubleshooting, software deployment and reporting.
  • Maintain accurate asset, configuration and user records.

What You'll Bring

You bring a customer-focused approach, strong technical troubleshooting skills and the judgment to resolve issues efficiently while protecting the organization's systems and data. You are comfortable supporting a varied user community, learning new technologies and balancing immediate service needs with continuous improvement.

Required Qualifications

  • At least one year of experience in a service operations or service desk role in an enterprise or SaaS environment.
  • Ability to communicate professionally and effectively with peers, business partners, customers and senior leaders.
  • Strong troubleshooting skills with Windows 11 and macOS in an enterprise environment.
  • Working knowledge of Microsoft Intune, Microsoft Entra ID, endpoint compliance and multifactor authentication.
  • Basic ability to use PowerShell or another scripting language for troubleshooting and administrative automation.
  • Understanding of endpoint-security fundamentals, including encryption, patching, antivirus or EDR and secure configuration.
  • Proficiency troubleshooting networking and connectivity, including TCP/IP, DNS, HTTP, routing, VPN and Wi-Fi.
  • Experience supporting Microsoft Office, Microsoft Edge, Chrome and other third-party or in-house applications.
  • Experience installing and configuring desktop equipment and peripheral devices.
  • Familiarity with Active Directory and access-management operations.
  • Ability to learn new skills, prioritize competing requests and execute multiple tasks with consistent follow-through.
  • Understanding of service desk operations, including incident, problem, change and request processes and ITIL concepts.

Preferred Qualifications

  • Experience with ServiceNow in an IT service-management or service-operations role.
  • Experience with Healthcare industry HIPAA regulations. Similar regulated industry experience considered such as PCI and SOX.
  • Familiarity with Okta, Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Jamf and Microsoft 365 administration.
  • Relevant certifications such as Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), Jamf Certified Associate - Jamf Pro, Apple Device Support, CompTIA A+, CompTIA Network+, CompTIA Security+ or ITIL Foundation.

Additional Information

Sponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship.

What You Can Expect From Us

We don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits and professional development opportunities are a few of the many reasons Homecare Homebase is a great place to build your career.

  • Meaningful work. Make a difference in the lives of the people who build and support software used by home-based care organizations.
  • Leaders who care. Work in a culture where leaders value, support and invest in their people.
  • Flexibility. We value work-life balance and offer career opportunities designed to support life's changing demands.
  • A company that gives back. Each year, Homecare Homebase supports charitable initiatives that align with our mission of empowering exceptional care and helping others in need.

Sound like a good fit? We'd love to hear from you.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Hearst Health's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hearst Health's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Hearst Health's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.