Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 9 days ago

Director, Professional Services & Business Consulting

Hearst Health31 open roles

Where
Tampa, FL, United States
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector, Professional Services & Business ConsultingHearst Health · Tampa, FL, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hearst Health's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Hearst Health postings stay open a median of 3 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 9 days ago

Hearst Health median: 3 days open

The posting

Job Description

The Director, Professional Services & Business Consulting Team leads MHK's client-facing consulting organization end to end - spanning Business Consulting, Technical Consulting, and the Configuration Practice - across Utilization Management, Care Management, Pharmacy Management, and Complaints, Appeals & Grievances. Reporting directly to the CTO, the Director owns solution direction throughout the customer lifecycle, the quality and consistency of consulting delivery, and the commercial performance of the function (billable utilization and consulting services revenue).

This is a senior leadership role accountable for managing both people and outcomes: building and developing a high-performing team of subject matter experts, owning the Consulting QA SOP and delivery standards, operationalizing structured hand-offs from Product to Professional Services, and continuously evolving the team's use of AI - shifting time away from manual execution and toward higher-value customer engagement, requirements gathering, and solution delivery.

Position Responsibilities:

Function Leadership & Team Development

  • Lead the Business Consulting, Technical Consulting, and Configuration Practice teams; own hiring, onboarding, coaching, performance management, capacity planning, and role coverage.
  • Transform existing organization and processes into a high-performing organization with deep clinical, functional, and technical expertise and ensure consistent, on-schedule/on budget delivery across engagements.
  • Set and manage the function's OKRs/KPIs; drive continuous improvement through retrospectives, root-cause analysis, structured upskilling, cross-training, and knowledge-sharing.
  • Own the functional-plus-technical cross-training program and curriculum so a growing share of consulting resources are certified to deliver both service types, improving allocation flexibility.

Commercial Performance & Utilization

  • Own consulting services revenue and billable utilization targets; forecast, track, and report performance monthly, and manage staffing and allocation to sustain healthy utilization.
  • Partner with Sales, Account Management, and Delivery on scoping, SOWs, and staffing models for professional-services engagements and funded work.

Delivery Quality & the Consulting QA SOP

  • Own the Consulting QA SOP; drive functional QA-SOP compliance through governance audits and coaching, with test cases and pass/fail results documented on every applicable Service Request and extend QA to a Technical QA SOP.
  • Establish and enforce delivery standards, playbooks, and reusable configuration assets that improve quality, timeliness, and repeatability across engagements.

Solution Direction & Customer Engagement

  • Provide solution direction throughout the customer lifecycle, translating customer requirements into scalable, secure, maintainable configurations and technical solutions.
  • Serve as a senior, trusted technical advisor to customers on solution capabilities, best practices, interoperability standards, and emerging technologies; lead key customer meetings and manage expectations.

Product-to-Professional-Services Hand-off

  • Operationalize structured hand-off playbooks so 100% of new product offerings transition cleanly from Product into Professional Services with clear ownership, documentation, and readiness criteria.

AI-Enabled Delivery Transformation

  • Identify, evaluate, and deploy approved AI-assisted tooling for the team's highest-volume repetitive work - test-case generation, validation tracking, and documentation - to reduce manual execution hours while improving quality.
  • Ensure compliant use of AI and tooling (data privacy, security, auditability); train the team on approved tools and monitor adoption.

Organizational Health

  • Own the consulting org's employee-engagement results - sustaining high survey participation and executing action plans against the top themes - contributing to company engagement targets.

Position Skill Requirements:

  • 7+ years in technical/solution consulting, systems integration, or software implementation in healthcare technology, including 3+ years leading and developing teams; healthcare payer, care management, or population health experience strongly preferred.
  • Demonstrated ownership of a professional-services P&L or utilization/revenue targets, and of client-facing delivery quality at scale.
  • Strong SQL and relational database skills; experience with REST/SOAP web services, XML/JSON, and healthcare interoperability standards (HL7 FHIR, X12, EDI).
  • Familiarity with enterprise security (SSO, SSL/TLS, OAuth 2.0, OpenID Connect), cloud platforms (AWS preferred), and AI/Generative AI/LLM-enabled technologies applied to delivery work.
  • Working knowledge of enterprise care management configuration across UM, CM, Pharmacy, and CAG.
  • Proven people leadership - hiring, coaching, performance management, and building SME depth - in a fast-paced, multi-client environment.
  • Strong analytical, problem-solving, and communication skills; able to translate technical concepts for technical and non-technical audiences and to represent MHK credibly to senior client stakeholders.
  • Track record of establishing standards, QA discipline, and repeatable delivery playbooks, and of driving change (including AI adoption) across a team.

Education/Certification Requirements:

  • Bachelor's degree in Computer Science, Information Systems, a healthcare field, or related discipline preferred; equivalent combination of education and experience considered.

Additional Requirements:

  • The prospective employee will need to pass a background check and drug screening.
  • Up to 30% travel to client locations.
  • Based in Tampa, FL; must work EST hours with flexibility to support customers across all U.S. time zones.

At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every member’s health journey. We do this through state-of-the-art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance. We believe that long-term partnerships are built on trust. Our team members are expected to build trusted advisory relationships - with MHK clients and one another - through responsive, transparent communication, while honoring commitments, and tying that trust to outcomes.

Benefits Snapshot:

  • Medical, vision, and dental plans for full time employees
  • 401(k) offered with a generous match
  • Benefits begin on first day of the month following employment
  • Exercise/Health Club reimbursement opportunity
  • Monthly dependent care reimbursement opportunity
  • Short Term and Long-Term disability
  • Basic Term Life and AD&D Insurance
  • Generous Paid Time Off and Holiday Schedule

EQUAL OPPORTUNITY EMPLOYER - VETERANS/DISABLED.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Hearst Health's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hearst Health's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Hearst Health's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.