Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 52 days ago

Manager, Consulting Services

Hearst Health31 open roles

Where
Tampa, FL, United States
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager, Consulting ServicesHearst Health · Tampa, FL, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hearst Health's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Hearst Health postings stay open a median of 3 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 52 days ago

Hearst Health median: 3 days open

The posting

Job Description

The Manager, Consulting Services is a hands-on technical leader of a multidisciplinary team with clinical, operational, functional, and technical expertise across Utilization Management, Care Management, Pharmacy Management, and Complaints, Appeals, and Grievances. The manager provides solution direction throughout the customer lifecycle, oversees technical implementation of enterprise care management software, and partners with customers, internal teams, and vendors on integration, interoperability, and AI-enabled capabilities.

The ideal candidate is passionate about developing subject matter experts, driving efficiency, and continuously evolving the team's use of AI — shifting time away from manual execution towards customer engagement, requirements gathering, and solution delivery.

Key Responsibilities

Core accountability: proactively identify risks and dependencies, communicate effectively with stakeholders, and drive successful, on-schedule customer outcomes.

People & Team Leadership

  • Lead hiring, onboarding, coaching, and performance management; build capacity plans and role coverage.
  • Develop a high-performing team with deep clinical, technical, and functional expertise; support escalations and ensure consistent delivery.
  • Set and manage team OKRs/KPIs; drive continuous improvement through retrospectives/RCA and structured upskilling, cross-training, and knowledge-sharing.
  • Optimize team utilization by aligning capacity with customer priorities and deploying resources where they deliver the greatest value. Support revenue growth by tracking incoming requests, identifying gaps in projected work, and proactively partnering with Sales to generate and advance new customer opportunities when demand is below plan.

AI-Enabled Team Transformation

  • Identify, evaluate, and implement approved AI-enabled workflows for documentation, analysis, support triage, and testing to improve productivity and delivery quality.
  • Continuously shift team time away from manual execution and toward higher-value customer engagement, requirements gathering, and solution consulting by leveraging AI to automate routine work.
  • Ensure compliant use of AI and tools (data privacy, security, auditability); train the team on approved tools and monitor adoption.

Solution Design & Project Delivery

  • Provide solution direction throughout the customer lifecycle, translating customer requirements into scalable, secure, maintainable technical solutions.
  • Own project delivery: partner with project managers and customers on implementation plans, technical specifications, deployment strategies, and schedules.
  • Lead design, documentation, and review of solution architectures and integrations (REST, SOAP, XML, X12, HL7, FHIR) with customer stakeholders and third-party vendors.

Customer & Stakeholder Engagement

  • Serve as a trusted technical advisor on solution capabilities, best practices, interoperability standards, and emerging technologies.
  • Participate in customer meetings, establish and manage expectations, and deliver technical presentations throughout the implementation lifecycle.

Technical Troubleshooting & Documentation

  • Investigate, diagnose, and resolve complex technical, integration, and data issues; manage escalations across internal and external stakeholders.
  • Produce and maintain accurate technical documentation, including solution designs, interface specifications, and implementation artifacts.

Future-state architectural definition

  • Define target-state data and integration architecture using modern patterns — API-first and event-driven/streaming integration, FHIR-native interoperability, and modern data platforms — and produce reference architectures and roadmaps that move customers away from point-to-point, batch-file integration.

Migration execution

  • Plan and execute migrations from legacy integrations and data stores to the future-state architecture — including sequencing, data mapping and reconciliation — with minimal disruption to live customer operations.

Required Skills & Qualifications

Experience

  • 3–5 years in Technical Consulting, Solution Consulting, Systems Integration, or Software Implementation within healthcare technology; experience with healthcare payer, care management, or population health solutions preferred.

Technical Skills

  • Strong SQL and relational database skills; experience with REST/SOAP web services, XML/JSON, and healthcare interoperability standards (HL7 FHIR, X12, EDI).
  • Familiarity with enterprise security (SSO, SSL/TLS, OAuth 2.0, OpenID Connect), cloud platforms (AWS preferred), and AI/Generative AI/LLM-enabled technologies.

Professional Skills

  • Strong analytical, problem-solving, and communication skills; able to translate technical concepts for technical and non-technical audiences.
  • Proven customer-facing consulting, stakeholder management, and cross-functional collaboration skills; comfortable managing multiple priorities in a fast-paced environment.

Education & Certifications

  • Bachelor's degree in Computer Science, Information Systems, or related field preferred; equivalent combination of education and experience considered.

Additional Requirements

  • Must pass background check and drug screening.
  • Travel up to 30% to client locations.
  • Hybrid based in Tampa, FL; must work EST hours with flexibility to support customers across all U.S. time zones where necessary.

At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every member’s health journey. We do this through state-of-the-art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance. We believe that long-term partnerships are built on trust. Our team members are expected to build trusted advisory relationships—with MHK clients and one another—through responsive, transparent communication, while honoring commitments, and tying that trust to outcomes.

Benefits Snapshot:

  • Medical, vision, and dental plans for full time employees
  • 401(k) offered with a generous match
  • Generous Paid Time Off and Holiday policy
  • Benefits begin on first day of the month following employment
  • Exercise/Health Club reimbursement opportunity
  • Monthly dependent care reimbursement opportunity
  • Short-Term and Long-Term disability
  • Basic Term Life and AD&D Insurance

EQUAL OPPORTUNITY EMPLOYER - VETERANS/DISABLED. Always be aware of Recruitment Fraud

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Hearst Health's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hearst Health's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Hearst Health's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.