Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 42 days ago

ServiceNow System Administrator

Hearst Health31 open roles

Where
Dallas, TX, United States
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowServiceNow System AdministratorHearst Health · Dallas, TX, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hearst Health's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Hearst Health postings stay open a median of 3 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 42 days ago

Hearst Health median: 3 days open

The posting

Job Description

ServiceNow Systems Administrator

Homecare Homebase is seeking an experienced ServiceNow Administrator to own the day-to-day administration, health, stability, and governance of the ServiceNow platform in a mission critical healthcare environment.

This role is responsible for ensuring the platform operates securely, reliably, and efficiently while enabling modern AI powered capabilities such as Now Assist in a governed and compliant manner. The Administrator partners closely with Platform Architects, Platform Support, and business stakeholders to support operational excellence and continuous improvement.‑powered capabilities such as Now Assist in a governed and compliant manner. The Administrator partners closely with Platform Architects, Platform Support, and business stakeholders to support operational excellence and continuous improvement.

Responsibilities

Platform Administration

  • Administer and maintain ServiceNow environments (DEV, TEST, PROD)
  • Ensure platform availability, performance, scalability, and security
  • Perform upgrades, patching, cloning, and release support
  • Monitor platform health, logs, and diagnostics
  • Support MID Servers and operational integrations
  • Execute changes in alignment with governance and change standards

AI & Modern Platform Capabilities

  • Administer ServiceNow Now Assist features across supported modules
  • Configure AI entitlements, role-based access, and usage controls‑based access, and usage controls
  • Validate AI generated outputs for accuracy, quality, and compliance‑generated outputs for accuracy, quality, and compliance
  • Support AI assisted case summarization, response generation, and knowledge creation‑assisted case summarization, response generation, and knowledge creation
  • Support AI Control Tower for visibility into AI usage and adoption
  • Enforce responsible AI governance, including data privacy and human review controls‑review controls

Configuration & Automation

  • Configure forms, fields, workflows, Flow Designer flows, UI policies, and notifications
  • Maintain Service Catalog and request workflows
  • Administer user roles, groups, ACLs, and security policies
  • Support automation and intelligent routing while ensuring platform stability

ITSM & Operations Support

  • Administer core ITSM processes: Incident, Problem, Change, Request, Knowledge
  • Support CMDB, Asset Management, IT Operations Management, Strategic Portfolio Management, and Customer Service Management
  • Maintain CMDB accuracy, CI relationships, and CSDM alignment

Support & Collaboration

  • Serve as escalation point for platform and AI related issues‑related issues
  • Partner with Platform Architects and stakeholders on requirements and solution validation
  • Support audits, compliance activities, and platform documentation
  • Contribute to continuous improvement and platform optimization initiatives
  • Partner with developers, architects, product owners, and business stakeholders to translate requirements into platform solutions
  • Support release testing, deployment activities, and post-release validation
  • Participate in incident, problem, and root-cause analysis related to platform issues

Your Qualifications

  • 4-8+ years of ServiceNow administration experience in enterprise environments
  • Strong hands-on experience with ServiceNow system administration and configuration‑on experience with ServiceNow system administration and configuration
  • Solid understanding of ITSM and ITIL best practices
  • Experience supporting production, regulated, or mission critical systems‑critical systems
  • Working knowledge of CMDB, CSDM, and data governance
  • Basic scripting knowledge for admin level support (Business Rules, Client Scripts)‑level support (Business Rules, Client Scripts)
  • Experience or exposure to Now Assist or AI enabled ServiceNow features‑enabled ServiceNow features
  • Strong written and verbal communication skills

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA)
  • ITIL certification
  • Experience with AI governance, automation, or AI enabled platforms‑enabled platforms
  • Healthcare, SaaS, or regulated industry experience‑industry experience
  • Experience working alongside ServiceNow Platform Architects or Centers of Excellence

About Us

Founded in 1999, Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of home care, hospice and personal care agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.

Our success is fueled by our talented teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by CARES values: Care, Act, Respect, Excel, and Smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career. We are hiring team members who want to make a difference.

What You Can Expect from Us

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.

Our Team Members Also Enjoy

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve.

Leaders who care. President Luke Rutledge has continued the mission to create a culture that cares – one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.

Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full and part-time career opportunities to fit life's unique demands.

A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.

This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Hearst Health's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hearst Health's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Hearst Health's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.