Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 hours ago

Head of Customer Support

helfy/3a.00820 open roles

Where
Herzliya
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHead of Customer Supporthelfy/3a.008 · Herzliya

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on helfy/3a.008's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. helfy/3a.008 postings stay open a median of 6 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: first seen 4 hours ago

helfy/3a.008 median: 6 days open

The posting

Helfy is a fast-growing HealthTech company building innovative consumer products that make healthcare more accessible and convenient. We combine technology, data, and a customer-first mindset to create seamless experiences for customers around the world.

We're looking for a Head of Customer Support to lead, scale, and transform our global customer support operations.

In this role, you'll take full ownership of a 24/7 support operation, leading an international team of 25+ professionals across multiple locations and time zones.

We're looking for a hands-on, data-driven leader who knows how to turn customer insights into business improvements, build scalable processes, and leverage AI and automation to take customer support to the next level.

This is an opportunity to make a real impact, drive innovation, and shape the future of customer support at Helfy.

Responsibilities

  • Lead & Develop Teams: Manage and mentor a global support organization, including Team Leads, QA, and Training functions, while building a high-performing, accountable team culture.
  • Own Support Operations: Oversee 24/7 support coverage, workforce planning, escalations, and service quality to ensure an outstanding customer experience.
  • Drive Data-Based Decisions: Define and monitor key performance metrics, including CSAT, SLA, FCR, and QA scores, translating insights into measurable improvements.
  • Collaborate with Product & R&D: Identify recurring customer issues, analyze root causes, and work cross-functionally to drive effective, long-term solutions.
  • Lead AI & Automation Initiatives: Implement AI-powered tools, chatbots, and automated workflows to improve efficiency, reduce support volume, and enhance customer satisfaction.
  • Build Scalable Processes: Develop and optimize support workflows, escalation procedures, knowledge bases, and operational systems.
  • Own Support Technology: Manage and continuously improve CRM, ticketing platforms, and support tools to enable efficient, scalable operations.
  • Drive Continuous Improvement: Identify opportunities to improve performance, reduce operational costs, and deliver an exceptional customer experience.

Requirements

  • 5+ years of leadership experience managing Customer Support or Contact Center operations in a high-volume, technology-driven environment.
  • Proven experience leading large, distributed, multicultural teams, ideally within a 24/7 operation.
  • Strong analytical mindset with hands-on experience managing KPIs, dashboards, and performance reporting.
  • Experience collaborating closely with Product, R&D, and Operations teams to solve complex customer issues.
  • Proven ability to build and optimize scalable support processes, workflows, and operational structures.
  • Hands-on experience with CRM and customer support platforms such as Zendesk, Intercom, Freshdesk, or Salesforce.
  • Strong understanding of AI, automation, and emerging customer support technologies.
  • Excellent leadership, communication, and stakeholder management skills.
  • High ownership, proactive problem-solving skills, and the ability to thrive in a fast-paced environment.
  • Fluent English – both written and spoken.

Nice to Have

  • Experience implementing AI-powered customer support solutions or chatbots.
  • Background in HealthTech, E-Commerce, or B2C technology companies.
  • Experience leading support transformation or scaling global operations.
  • Knowledge of SQL, Looker, Tableau, or other BI tools.
  • German or French language skills.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against helfy/3a.008's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on helfy/3a.008's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    helfy/3a.008's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.