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Open nowFirst seen 3 days ago

Customer Care Specialist (Palawan - 2 months Project Based)

HelloConnect Inc.21 open roles

Where
Puerto Princesa, MIMAROPA, Philippines
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Your applicationOpen nowCustomer Care Specialist (Palawan - 2 months Project Based)HelloConnect Inc. · Puerto Princesa, MIMAROPA, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HelloConnect Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Main purpose of the job

We are looking for skilled and knowledgeable customer service experts with great customer communication skills to join our team. We are building a team of fun, passionate, flexible and competitive experts to join our Beer52 team. We want individuals who genuinely care about our customers experience and are willing to partner with clients to help their business grow. If you have a passion for craft beer (or Wine) and a commitment to delivering excellent customer experiences, this is the role for you.

Responsibilities and duties

  • Create happy customers. We are all about the customer experience and we are looking for individuals who are passionate about helping customers.
  • Provide outstanding service so customers stay longer. We need someone who's enthusiastic and confident in developing positive rapport with each customer. We bring our life experiences, knowledge and passion for outstanding service to all we do. We personalise every interaction and provide solutions to take care of our customers.
  • To build customer loyalty and value through effective account management, and to make recommendations that make sense for our customers with a genuine desire to help.
  • Make every effort to meet the Customer Care teams KPIs and targets.
  • Handle customer communication via email and calls.
  • Have fun! Be comfortable in interacting and building relationships with our customers. BE YOURSELF!
  • Admin and ad-hoc tasks that the client might require

Skills and preferred qualifications

  • With at least 1 year of experience in Customer Service/BPO (Voice and email)
  • E-commerce, Freshdesk and Subscription experiences are a PLUS
  • Flexible with schedule
  • Good email comms, quick to resolve the issue with great CS skills
  • Positive energy and can-do attitude
  • A person with high regard for integrity and diligence. Works efficiently with minimal supervision
  • A passion for craft beer and/or Wine (or a willingness to learn)

#HCIndexed

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One press. We do the rest.

  1. A CV for this posting

    Written against HelloConnect Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on HelloConnect Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    HelloConnect Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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