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Open nowFirst seen 3 days ago

Customer Care Specialist - UK (Manila)

HelloConnect Inc.21 open roles

Where
Quezon City, Metro Manila, Philippines
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Your applicationOpen nowCustomer Care Specialist - UK (Manila)HelloConnect Inc. · Quezon City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HelloConnect Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

About Us

HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

About the job Customer Care Specialist

Our Customer Care Representatives - Manila is responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

  • Being the first point of contact for our customers.
  • Providing general support and building engaging relationships on every customer call or interaction.
  • Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.
  • Investigating and resolving customer complaints and feedback.
  • Work towards the Customer Care team KPIs and targets set by the management team.
  • Report and document any kinds of issues to the responsible departments.
  • Actively suggest ways to improve internal procedures and processes.
  • Run internal projects
  • Make every effort to support and positively reflect the HelloFresh brand to others
  • Being an expert regarding company policies, tools, and systems

Qualifications:

  • At least 6 months to 1 year Customer Service in BPO set-up.
  • At least High School Graduate (old curriculum).
  • Amenable to work in BGC

#hcindexed

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  1. A CV for this posting

    Written against HelloConnect Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on HelloConnect Inc.'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    HelloConnect Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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