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Open nowPosted 6 hours ago

Night Time Customer Support Representative

Helpware41 open roles

Where
Lima, Peru, Remote
Work mode
Remote
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Your applicationOpen nowNight Time Customer Support RepresentativeHelpware · Lima, Peru, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Helpware's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Helpware postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 6 hours ago

Helpware median: 11 days open

The posting

Customer Service Representative | Peru | On-site | Nightshift

Here's the deal!

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines that provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Your day-to-day!

• Become an expert on the product, knowing all the specifics of its functioning.

• Perform Back-office activities related to the operational requirements.

• Autonomously manage assigned tasks, queues, support requests while maintaining productivity.

• Provide support to customers via email and/or chat in a timely and professional manner.

• Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Work on creating, updating, or adjusting customer accounts by documenting personal information.

• Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties.

• Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud based platforms.

• Process and prepare information for auditing and reporting purposes.

• Update internal and customer-facing knowledge bases.

• Convert clients’ feedback into feature requests for the development of the product. • Escalate unresolved issues to client-defined escalation paths while maintaining ownership of the case until resolution.

• Effectively communicate technical information to non-technical users.

• Stay updated on product knowledge and be able to explain features, functionalities, and common troubleshooting steps.

• Other related tasks assigned by managers of the Client and/or Helpware.

What you need

• Advanced English

• At least 1 years of Customer Service experience

• Experience supporting customers through email and/or chat is highly preferred

• Excellent written communication skills with strong grammar and attention to detail

• Strong problem-solving and critical thinking skills

• Ability to remain calm and professional when handling difficult situations

• Comfortable multitasking across multiple systems and applications

• Reliable internet connection and a distraction-free workspace

• Availability to work assigned schedules, including weekends if required

• Availability to work a night shift (6 pm to 3 am local time).

What you get

• Competitive salary

• Hybrid role

• Paid training

• Career growth opportunities

• Supportive team environment

• Work with an international company and global clients

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Helpware's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Helpware's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Helpware's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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