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Open nowPosted 1 hour agoWe saw it 16 min after it went up

QA Analyst

Helpware46 open roles

Where
Magdalena del Mar, Provincia de Lima, Peru
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Your applicationOpen nowQA AnalystHelpware · Magdalena del Mar, Provincia de Lima, Peru

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Helpware's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Helpware postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 1 hour ago

Helpware median: 13 days open

The posting

Primary Responsibilities:

  • Monitor and Evaluate Customer Interactions: Review calls, chats, emails, and other support interactions against established quality standards and scorecards. Document findings accurately and consistently to support fair and objective evaluations.
  • Provide Feedback and Coaching Support: Share clear, constructive feedback with agents and team leaders to reinforce strengths and address performance gaps. Support coaching sessions by identifying specific behaviors and opportunities for improvement.
  • Track Quality Metrics and Trends: Analyze QA results to identify recurring issues, performance trends, and root causes affecting service quality. Prepare reports and summaries that help leadership make informed decisions.
  • Ensure Compliance with Standards: Verify that customer interactions follow company policies, client requirements, and applicable compliance guidelines. Escalate quality or compliance concerns when necessary.
  • Participate in Calibration and Improvement Initiatives: Join calibration sessions to maintain scoring consistency across evaluators and operational teams. Contribute ideas and recommendations to improve workflows, scorecards, and service delivery.
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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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3×

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