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Open nowPosted 3 days ago

Customer Service Executive

HENDERSON SECURITY SERVICES PTE. LTD.

Pay
SGD 3,000 – SGD 3,200 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service ExecutiveHENDERSON SECURITY SERVICES PTE. LTD. · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HENDERSON SECURITY SERVICES PTE. LTD.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 3 days ago

The posting

Company Overview

Henderson Security Services Pte. Ltd. provides unarmed guarding, cleaning, building technician supply, and surveillance equipment installation. We ensure safe, clean, and well-maintained environments for clients across various sectors with professionalism and reliability.

Job Summary

Manage client relationships and supervise Customer Service Officers to ensure high-quality service delivery and client satisfaction in line with company and client standards.

Responsibilities

  • Build and maintain strong working relationships with clients to ensure service satisfaction and smooth operations
  • Act as the primary contact for clients on service matters, feedback, requests, and escalations to resolve issues effectively
  • Conduct regular client meetings and site visits to review service standards, address concerns, and identify improvement opportunities
  • Supervise and support Customer Service Officers/Concierges at assigned sites to ensure compliance with company and client requirements
  • Monitor staff attendance, performance, grooming, and conduct, and address operational or service issues promptly
  • Respond to staff welfare concerns and feedback by coordinating with relevant departments to resolve issues efficiently
  • Collaborate with Operations and internal departments to coordinate manpower arrangements and implement service improvements
  • Prepare accurate service reports, meeting minutes, and other administrative documents to support operational transparency
  • Track client feedback and follow up on corrective actions to maintain service quality and enhance client satisfaction
  • Perform additional duties as assigned by Management to support organizational goals

Posting text belongs to the employer. Removal requests: contact us.

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on HENDERSON SECURITY SERVICES PTE. LTD.'s form

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  4. Every reply, sorted

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