The posting
Position Title: Seasonal Customer Service Location: Arcola Starting Pay for position: $18-19 per hour
JOIN OUR TEAM! About Herff Jones: Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.
Position Title: Seasonal Customer Service Location: Arcola Starting Pay for position: $18-19
JOIN OUR TEAM! About Herff Jones: Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com. Position Summary Reporting to the Customer Service Supervisor, this role is responsible for accurately entering, reviewing, and processing customer orders in a timely manner. Success in this position requires strong attention to detail, organizational skills, and the ability to ensure all orders are complete and accurate before being released for production. Key Responsibilities
Review, enter, and process orders received from customers, sales representatives, and bookstores in accordance with company policies, pricing guidelines, and commission structures. Accurately input order information into company systems and verify data against submitted documentation. Utilize checklists, tracking logs, and pricing tools to ensure order accuracy and completeness. Collaborate with Customer Service, Sales, and other internal teams to resolve discrepancies and obtain missing information. Maintain and organize order documentation, including scanning, filing, and record management. Assist with customer and sales-related mailings and other administrative support activities. Support special projects, collateral fulfillment, and office supply inventory management. Cross-train in team functions and provide backup support as needed. Perform other duties as assigned.
Qualifications & Skills
Strong proficiency with Microsoft Office, particularly Excel. Ability to learn new software systems and technologies quickly. Excellent attention to detail and accuracy. Strong organizational and multitasking skills with the ability to manage competing priorities. Effective problem-solving skills and the ability to remain professional under pressure. Excellent written and verbal communication skills. Customer-focused attitude with a commitment to service excellence. Ability to read, write, and comprehend English.
Education & Experience
High school diploma or equivalent required. Minimum one year of data entry, order entry, customer service, or administrative experience preferred.
Physical Requirements & Work Environment
Prolonged periods of sitting and working at a computer. Ability to regularly lift and move up to 25 pounds. Frequent use of hands, wrists, arms, and shoulders for computer and office-related tasks. Ability to stand, walk, bend, reach, kneel, and carry materials as needed. Basic math, reading, and communication skills required. Work environment noise level is typically moderate to moderately high.
Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity. Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
