Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 34 hours ago

Technical Support Engineer

Hexa People100 open roles

Where
Lisbon, Lisbon, Portugal
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support EngineerHexa People · Lisbon, Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hexa People's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. Hexa People postings stay open a median of 1 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 34 hours ago

Hexa People median: 1 days open

The posting

== HYBRID JOB (2 days / week at the office) ==

What you can expect:

Our client specializes in cybersecurity solutions, offering advanced technologies to protect businesses from evolving digital threats. With a team of dedicated experts, the focus lies on innovation and collaboration to ensure the resilience and security of our client's digital assets.

What you will be doing:

  • Address customer technical support requests via phone, email, and tickets (Zendesk) in a timely and professional manner.
  • Proactively identify and resolve complex technical issues related to software and applications.
  • Break down and analyze undefined customer issues, escalating them to R&D with clear technical documentation when necessary, including matching issues to system components, collecting logs, running tests, and replicating problems.
  • Document all customer interactions and solutions in a ticketing system with great clarity for tracking and follow-up, as well as create and update help documents and processes.
  • Collaborate with various teams such as Product, R&D, and Operations to ensure quick and effective resolution of customer issues.
  • Participate in on-call/shift rotation (currently Mon-Fri 24hrs) and provide ad-hoc after-hours support for projects as needed.

What you will bring:

  • 3-4+ years of experience as a technical support engineer.
  • Strong knowledge of Windows and/or Linux operating systems.
  • Basic experience with cloud technologies such as Kubernetes, Elasticsearch, AWS, and MySQL (experience with other similar technologies is acceptable; mindset and adaptability are valued over specific tech stack).
  • Understanding of complex systems (ETL) and data flows.
  • Experience managing support tickets for complex SaaS applications.
  • Excellent written and verbal communication skills in English, capable of explaining complex technical concepts both in writing and verbally.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Ability to work independently, proactively, and as part of a team.
  • Familiarity with ticketing systems (Zendesk, Jira, etc.) is a plus.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Hexa People's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hexa People's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Hexa People's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.