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Open nowPosted yesterday

Coordinator Marketing Reservations - Mktg Support

Hilton Grand Vacations1,042 open roles

Where
Myrtle Beach, SC, United States
Work mode
On site
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Your applicationOpen nowCoordinator Marketing Reservations - Mktg SupportHilton Grand Vacations · Myrtle Beach, SC, United States

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hilton Grand Vacations's own form.

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Hilton Grand Vacations postings stay open a median of 10 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted yesterday

Hilton Grand Vacations median: 10 days open

The posting

Job Description

General Dispatch Responsibilities:

  • - Answer incoming phone calls in a timely and professional manner.
  • - Manage wave allotments and percentages for OPC/In-House marketing.
  • - Lead distribution: Appropriately distribute leads based on Pre-Arrival performance.
  • - Research and determine Owner Tour eligibility for IPC Tours.
  • - Book tours received from Local Marketing Agents.
  • - Process POS Package payments
  • - Assist Sales/Contracts department in creating new guests leads.
  • - Assist in preparing and updating all necessary tour manifests for marketing department, to better manage and track wave allotments.
  • - Ensure all On-Site and Pre-Arrival leads are allocated properly according to business rules.
  • - Ensure all confirmation/ wake-up calls are completed in a timely manner.
  • - Communicate with call center on tour overages, tour wave needs, as well as maintaining efficient tour times and percentages by wave to drive maximum results.
  • - Assist in communicating new changes to percentages, waves or new tour times to the Marketing Team.
  • - Process and submit Hilton Honors points for marketing department to corporate for posting, processing and payments.
  • - Track and process all gifting overages for marketing department.
  • - Review historic volume for accurate scheduling of Reservations team.
  • - Weekly Lead Clean-up:
  • - CT to QT lead research and adjustment
  • - CT & NS tour clean-up
  • - Package Audits

SharePoint Administration:

  • - Works with the business to update content as needed. Develops and maintains file management system for internal documents and procedures.
  • - Performs backup and recovery activities.
  • - Diagnoses and troubleshoots problems with existing applications and communicates solutions to appropriate areas.
  • - Collaborates with Management as needed to resolve issues.
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