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Open nowPosted 823 days ago

Customer Success Specialist

Holacasa1 open role

Where
CDMX
Work mode
Hybrid
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Your applicationOpen nowCustomer Success SpecialistHolacasa · CDMX

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Holacasa's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 823 days ago

The posting

¿Quiénes somos? 🚀

Holacasa.mx (YC W23) es una fintech que da solución a uno de los principales problemas al comprar una vivienda: acceso a financiamiento. Estamos cambiando una de las industrias más grandes del mundo y con menos innovación hasta el momento, apoyando a conseguir financiamiento a quienes quieren comprar una vivienda, haciéndolo más rápido, asegurando una buena tasa y brindando la mejor experiencia.

Somos una startup respaldada por Y Combinator, la mejor aceleradora del mundo, donde han sido parte empresas como Rappi, Airbnb, Dropbox, entre otras, así como otros fondos e inversionistas de México y Estados Unidos.

Acerca de la posición:

Buscamos a una persona apasionada por la atención al cliente, proactiva, empática y con ganas de mejorar todos los días, que quiera unirse y formar parte de nuestro equipo.

Lo que estarás haciendo:

Cuidar la experiencia de compra de nuestros clientes. Revisar y cuidar las métricas de atención al cliente. Apoyar a la primera comunicación con nuestros leads provenientes de distintas fuentes: nuestra página web, teléfono, campañas de marketing, redes sociales, etc. Te comunicarás con ellos vía teléfono o WhatsApp, y darás apoyo durante todas las fases del proceso. Analizar y reportar fallas en el producto. Actualizar las bases de datos internas con información sobre problemas técnicos y debates útiles con los clientes.

Tu perfil:

Tener experiencia laboral en posiciones de atención al cliente (preferible +2 años) Tener disponibilidad horaria flexible. Tener una fuerte inclinación hacia la acción. No solo dices lo que quieres hacer, sino que lo pones en marcha y lo haces. Saber trabajar en un entorno ágil y cambiante dónde manejar la incertidumbre con facilidad es un requisito. Eres capaz de diseñar e implementar un plan estratégico de ventas que amplíe la base de clientes de la empresa y asegure su fuerte presencia.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Holacasa's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Holacasa's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Holacasa's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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With CV Rocket100
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Before you press

Straight answers

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

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