Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 53 days ago

CRM Teamlead (f/m/d)

holzkern13 open roles

Where
Zentrale (Wien)
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCRM Teamlead (f/m/d)holzkern · Zentrale (Wien)

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on holzkern's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 53 days ago

The posting

Do we have your attention?

As our CRM Teamlead (f/m/d) you will shape the strategic, technological, and operational development of our customer communication.

You will ensure that our customers receive personalized and relevant experiences across every stage of the customer lifecycle. Your focus will be on marketing automation, scalable CRM processes, seamless system integrations, and increasing Customer Lifetime Value through data-driven insights and outstanding content.

At the heart of this role is one guiding principle: "CRM is not a support function – it is the engine behind customer lifetime value and brand loyalty."

Your areas of responsibility

Strategic Responsibility

  • Take full ownership of our CRM ecosystem, including email, SMS, WhatsApp, direct mail, inserts, and our Premium Club.
  • Develop and implement a long-term CRM and lifecycle marketing strategy focused on automation, customer loyalty, retention, and Customer Lifetime Value.
  • Manage CRM performance based on relevant KPIs such as Customer Lifetime Value, email and automation flow revenue, retention rate, NPS, and contribution margin.
  • Position CRM as a strategic business partner and growth driver across the company.
  • Continuously develop our loyalty program to increase customer retention, Customer Lifetime Value, and profitability.
  • Translate customer data and business objectives into actionable CRM initiatives.

Lifecycle & Automation

  • Design, optimize, and scale automated customer lifecycle journeys across acquisition, onboarding, engagement, retention, loyalty, and reactivation.
  • Expand AI-supported personalization, dynamic content, predictive segmentation, and automated CRM campaigns.
  • Identify and implement automation opportunities, such as automated loyalty tiering through Shopify and ESP integrations.
  • Continuously improve CRM workflows and processes to increase scalability, efficiency, and campaign quality.
  • Establish structured testing and optimization processes, including A/B testing and performance analysis.

Leadership & Team Development

  • Lead and develop the CRM team both professionally and personally.
  • Guide the team through transformation, growth, and the development of specialized roles such as CRM Specialist or Marketing Automation Manager.
  • Define an effective team setup that supports our long-term CRM vision and business objectives.
  • Foster a collaborative learning culture with a strong focus on technical expertise, data-driven decision-making, and a digital mindset.
  • Set clear priorities, responsibilities, and performance expectations for the team.

Systems, Interfaces & Projects

  • Ensure the seamless integration of our CRM technology stack, including our ESP, Shopify, loyalty platform, WhatsApp, and other customer-facing systems.
  • Work closely with Performance Marketing, IT, Content, Product, Customer Support, and other relevant departments.
  • Lead cross-functional projects related to customer journeys, CRM processes, data, and marketing technology.
  • Contribute to company-wide roadmap and strategy discussions and actively shape the development of our customer experience.
  • Ensure that CRM processes, responsibilities, and system workflows are clearly documented and scalable.

Your profile

  • 3–5 years of relevant professional experience in CRM, lifecycle marketing, email marketing, or marketing automation – ideally within D2C e-commerce.
  • Initial leadership experience and the ability to guide a team through change, transformation, and growth.
  • Strong hands-on experience with an email service provider or customer engagement platform such as Netcore, Klaviyo, Emarsys, or a comparable solution.
  • In-depth understanding of marketing automation, customer segmentation, lifecycle journeys, personalization, and campaign optimization.
  • Experience with Shopify or a comparable e-commerce platform, as well as CRM integrations and data flows.
  • Proven experience in optimizing processes and scaling CRM or lifecycle marketing activities.
  • An analytical mindset and strong Excel and data analysis skills for KPI evaluation, forecasting, and business cases.
  • Strong commercial understanding and the confidence to manage the full CRM value chain – from open and click rates to revenue, Customer Lifetime Value, and contribution margin.
  • A hands-on and structured working style, combined with the ability to improve and document processes.
  • Excellent German and very good English skills; French is an advantage.

Enjoy our benefits

  • Attractive flexitime work model with home office option.
  • Two legendary annualcompany events with the whole Holzkern family - all inclusive
  • Regular team events with your team throughout the year.
  • State of the art technical equipment (MacBook).
  • Generous employee discounts for you and your loved ones.
  • Fresh fruits, coffee, tea, milk (also vegan and lactose free) in the office on site.
  • Healthy and balanced meals from Schrankerl. Holzkern pays 20% of each meal.
  • Extensive Onboarding: From day 1 on you will have a buddy who will show you everything you need to know and be there for you should you encounter problems. Your colleagues will teach you everything specific to Holzkern that you need to succeed in your new job.
  • Exciting Tasks & Personal Growth: Trust is always first for us at Holzkern, which is why we give you big and exciting projects from the start, so you can quickly unfold your potential. This will give you the opportunity to grow and learn super quickly.

These and many other exciting benefits will await you at Holzkern. But most of all, you can expect a secure job, good vibes, teamwork, appreciation and trust - YOU are important to us!

Hard Facts

  • Start: as soon as possible
  • Hours per week: 38,5 hours
  • Workplace: Holzkern HQ in Vienna
  • Salary: The salary for this position ranges from € 50.000 - € 56.000 per year. Your actual salary depends on your professional experience and qualifications.

Do you want to take on responsibility and grow together with our company? Then send us your application including your CV and cover letter, show us why you are the right person for this job.

Application process

To give you an idea of what to expect, here is an overview of our application process:

  1. Your application You’ve already taken the first step – we’ve received your application.
  2. Review of your documents We’ll review your application carefully and you’ll usually receive initial feedback from us within 5 days.
  3. Developing a use case For many roles, we’d like to find out more about your working style and your ideas through a practical task.
  4. Getting to know each other If your profile is a good fit for the role, we’ll invite you to a face-to-face interview.
  5. Another interview if required Depending on the role and team, an additional meeting may be useful so that we can get to know each other even better.
  6. Our joint decision You choose us – and we choose you.
  7. Your start at Holzkern Once you’ve accepted the offer, we’ll guide you through the next steps and work with you to prepare for your start in #TeamHolzkern.

Of course, we’ll also let you know if we decide to select someone else during the process.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against holzkern's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on holzkern's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    holzkern's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.