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Open nowPosted 53 days ago

Customer Service Representative (w/m/d)

Holzland Becker28 open roles

Where
Offenbach am Main, Hessen, Deutschland
Work mode
Hybrid
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Your applicationOpen nowCustomer Service Representative (w/m/d)Holzland Becker · Offenbach am Main, Hessen, Deutschland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Holzland Becker's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.4%1 day
  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 53 days ago

The posting

Holzprofi24 ist eine der führenden eCommerce Brands im Bereich Haus & Garten. Von Bodenbelägen über Gartenhäuser bis hin zu Saunen bieten wir alles an, was das Eigenheim verschönert. Um unsere Kunden bei ihren Projekten optimal zu unterstützen und unser starkes Wachstum weiter voranzutreiben, suchen wir Verstärkung für unser Team in der Kundenbetreuung.

  • Fachkundige Beratung und Betreuung unserer Kunden zu ihrem gesamten Bestellprozess via Telefon und E-Mail
  • Eigenständige Bearbeitung und abschließende Klärung von Reklamationen bei Transportschäden oder Produktmängeln
  • Verantwortung für Backoffice-Prozesse, insbesondere die Pflege von Kundenstammdaten und die Korrektur von Auftragsdetails
  • Enge Abstimmung mit unseren Logistikpartnern und dem Lager, um Lieferstatus und Sendungsverläufe proaktiv zu klären
  • Durchführung von Schulungen für Teammitglieder sowie kontinuierliches Coaching zur Qualitätssicherung im Service
  • Erarbeitung und Umsetzung individueller Lösungen zur Sicherstellung einer hohen Kundenzufriedenheit
  • Mitwirkung an der kontinuierlichen Verbesserung unserer internen Service-Standards
  • Abgeschlossene kaufmännische Ausbildung oder fundierte Erfahrung im Bereich Kundenservice, idealerweise im eCommerce-Umfeld
  • Erfahrung in der Schulung oder im Coaching von Mitarbeitern ist von Vorteil
  • Ausgeprägte Kommunikationsstärke und Sicherheit in der deutschen Rechtschreibung für die professionelle Kundenkorrespondenz
  • Lösungsorientierte Arbeitsweise und die Fähigkeit, auch bei komplexen Reklamationsfällen einen kühlen Kopf zu bewahren
  • Sicherer Umgang mit gängigen EDV-Systemen (ERP-Software & Ticketsystem) und eine schnelle Auffassungsgabe für neue Tools
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One press. We do the rest.

  1. A CV for this posting

    Written against Holzland Becker's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Holzland Becker's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Holzland Becker's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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