The posting
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
As a member of the Central Investigation Team (CIT), the Central Investigator is responsible for the direction and support of Organized Retail Fraud (ORC) investigations theft and fraud investigations within a specified area of the company. The CIT will work with various business partners (IT, Internal Audit, RDO's, DOM's, Store Ops, APM's and APS') and leverage all available investigative tools to eliminate and reduce company exposure to associate and external theft. Key responsibilities include: analyzing information, determination of exception data to drive investigation, communication and coordination of information to field teams and other partners and management of the investigative process. Coordination with law enforcement to ensure effective prosecution and restitution recovery The Central Investigator will collaborate, coordination with IT to develop new exception data, management of remote CCTV viewing to support investigative efforts, and case trend analysis to drive performance and to make recommendations to mitigate theft exposure. The CIT must be able to manage multiple tasks and to gain buy in and support of multiple partners to ensure a successful investigation process within their area of responsibility. The CIT must be effective at training and coaching, as they will support the field in understanding development of the investigative skill sets theft exposures within their area of responsibility. The CIT must have strong analytical and problem solving skills, as they will make recommendations to business partners for the elimination of procedural/policy issues that increase theft exposure. The CIT will report directly to the Manager of Central Investigations and will work in a collaborative team environment with the entire CIT Team.
Key Responsibilities:
- 30% Leveraging store systems and data query models to isolate theft and fraud indicators. Utilize information from systems reports and databases to identify and communicate criminal activity impacting company assets. Utilizes multiple data sources, E-Platforms and Social Media to help identify theft trends.
- 25% Execution of CCTV Alerts and SSC generated alerts to identify, internal and external theft through mitigating opportunities. Develop and maintain strong working relationships with HR to resolve associate issues related to theft and fraud. Develop partnership with APMs' and APS' to drive theft and fraud elimination.
- 25% Packaging and Building cases. Updates case management and initiates quality case leads for investigation, providing actionable data and investigative support. Coordinates documentation and video. Provides weekly updates to manager on case load and case management efforts.
- 20% Communicating cases and handing off investigations. Gathers intelligence and collaborates with Law Enforcement on Serious Incidents (SIRs). Maintains relationships with financial institutions and industry partners.
Direct Manager/Direct Reports:
- This position reports to SSC AP Manager.
- This position has 0 direct reports.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Working Conditions:
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- 3+ Years of Loss Prevention / Asset Protection Investigative experience
- Competent in the use of retail CCTV systems.
- Loss Prevention Investigative Interview Training.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- None
