The posting
Salary: £33,800 total package (26k base + OTE) Role type: Full Time Location: Remote first, You must be willing to travel to the Peterborough & London office for team meetings (8 per year) Reports to: Sales Team Leader, Operations Working Pattern: 37.5 hours, must be able to work either a Tuesday–Saturday or Sunday–Thursday shift pattern.
Do you love a high volume, fast paced sales environment? Does the idea of introducing a growing company, promoting great products and discussing our green energy mission with customers who have indicated interest fill you with excitement? Then this role with a big reward, is the one for you.
About Hometree
Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption.
We operate across three dynamic divisions:
Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.
Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions.
Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.
At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.
Key Achievements
🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs
🏆 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and installations energy services (Geowarmth, The Little Green Energy Company and IMS).
🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK
🏆 250+ Employees - We have over 250 passionate employees transforming the industry across the Group, one home at a time
Role and responsibilities
As part of our growing sales team you would work across various sales pipelines and lead sources. Calling customers to discuss where we can support them further - whether that be where customers have struggled with the online check out for our Home Cover products, discussing upgrade options for new services we have launched into the market or on our green energy mission where a customer's boiler may be close to end of life - with multiple ways of keeping the customer warm this winter - whether that be through a new boiler, heat pump or our recently added solar options!
The role is based around outbound sales calls and inbound calls, calling customers who have indicated interest, or are already a Hometree customer, there may be times that enable you to demonstrate your skills on the inbound customer line too!
Success is defined by speaking to as many customers as possible to support them in their journey and signing them up for their desired Hometree product - compliantly and through great customer service.
Responsibilities:
- Compliantly Discuss Products: Compliantly discuss our products with customers over the phone where they have not completed their online sale.
- Customer Outreach: Reach out to customers who have shown interest in our packages but not yet purchased.
- Transition Existing Customers: Support in transitioning existing customers who want or need to replace their boiler into a new boiler or greener option like our Heat Pump or Solar offerings, financed through our finance team.
- Manage Multiple Lead Sources: Work across multiple lead sources to outbound customers to discuss completing the sale on the relevant product type.
- Adhere to Compliant Sales Techniques: Follow compliant sales techniques to ensure we meet our customers' needs and sell in line with our regulatory requirements.
- Inbound Sales: Support the inbound sales line team where needed.
What we’re looking for:
- Telephone Sales Experience: Experience in working in an outbound sales environment.
- Customer-Centric Hunger: Hunger to find the right thing for every customer - compliantly and aligned to the customers' needs.
- Strong Interpersonal Skills: Strong interpersonal and communication skills; people love working with you because of your passion for delivering for the customer and helping team members.
- Excellent Communication: Excellent and clear verbal and written communication skills.
- Problem-Solving Mindset: A natural problem solver driven by curiosity and a continuous improvement mindset.
- Organised and Detail-Oriented: Disciplined and organised with a keen eye for detail and an ownership mindset.
- Team Player: Team player who enjoys working collaboratively to resolve issues.
- Confidence with Systems: Confidence in working with multiple customer/online systems.
Our Recruitment Process:
- Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Sales Team Lead. (1 hr)
- We have an ever expanding list of benefits that currently includes:
- 25 days holiday plus bank holidays and your birthday
- Free boiler & home emergency cover with Hometree plus 40% discount for friends & family
- Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps.
- £300 Home office allowance
- Support for your mental health and wellbeing via Oliva
- Menopause support from Stella, including friends & family access
- Cycle to work scheme
- Regular team socials including Summer and Winter parties.
Who you’ll be working with
The Hometree Operations Department is at the forefront of serving and managing the daily needs of our customers. Made up of seven teams it includes Customer Care, Repairs, Escalations, Sales, Training & QA, Network and Reviews. Excellent communications skills, customer service and time management are all fundamental to ensuring the best experience for our customers and network.
Since we operate in a regulated industry, legal compliance is crucial to our daily operations. We are a close-knit hybrid department that excels and grows by learning from each other.
More information about the Operations team at Hometree can be found here.
FCA Code of Conduct
At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business.
As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry.
Equal Opportunity Employer
At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.
We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.
