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Open nowPosted 79 days ago

Analista de Customer Success Pleno

HONEST MARKET BRASIL GESTAO E PARTICIPACOES LTDA

Where
São Paulo, SP, Brasil
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Your applicationOpen nowAnalista de Customer Success PlenoHONEST MARKET BRASIL GESTAO E PARTICIPACOES LTDA · São Paulo, SP, Brasil
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HONEST MARKET BRASIL GESTAO E PARTICIPACOES LTDA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 79 days ago

The posting

Já imaginou fazer parte da mudança da cultura no Brasil, através de pilares como honestidade e confiança?

Somos a HONEST MARKET BRASIL, uma empresa pioneira em instalação de minimercados 100% autônomos.

Se você está buscando uma oportunidade que te proporcione perspectiva de crescimento e reconhecimento pelos resultados atingidos, talvez essa vaga seja para você!

Nosso(a) analista de customer success será responsável por:

  • Auxiliar na preparação de relatórios sobre a evolução dos clientes e métricas como engajamento e satisfação.
  • Gerenciar a carteira de clientes, acompanhando toda a jornada desde a implementação até a retenção.
  • Realizar reuniões periódicas com clientes para garantir o alinhamento com seus objetivos e expectativas.
  • Propor soluções personalizadas e práticas que garantam a satisfação e o sucesso dos clientes.
  • Monitorar indicadores como churn, engajamento e NPS, sugerindo ações corretivas quando necessário.
  • Elaborar relatórios analíticos e fornecer insights estratégicos para os clientes e para a empresa.
  • Facilitar a comunicação entre clientes e áreas internas, como suporte e vendas.
  • Atendimento de tickets dos clientes da sua carteira, solucionando dúvidas.

Requisitos:

  • Formação completa em Administração, Marketing, Gestão de Negócios ou áreas afins.
  • Domínio intermediário do Pacote Office e ferramentas de CRM.
  • Excelente comunicação verbal e escrita, com habilidade para lidar com diferentes perfis de clientes.
  • Capacidade analítica, organização e orientação para resultados.
  • Proatividade e foco em soluções estratégicas.
  • Experiência consolidada em Customer Success ou áreas correlatas.

Modalidade: Híbrida (3x presenciais) Local de Trabalho: Chác. Sto Antônio, São Paulo/SP Modelo de contratação: PJ Benefícios: VT, VR, seguro de vida, férias remuneradas e gympass (opcional).

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