Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

IT Support Specialist/ Manager - 40k

HR Plus (Talent) Limited312 open roles

Where
Hong Kong, Hong Kong SAR, Hong Kong
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support Specialist/ Manager - 40kHR Plus (Talent) Limited · Hong Kong, Hong Kong SAR, Hong Kong

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HR Plus (Talent) Limited's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

About the Client: Our client is a top-selling phone case brand and a global technology leader committed to innovation and growth.

They are looking for an IT Support Specialist that has a Self-motivated and customer centric mindset responsible for monitoring system health, identifying and implementing solutions, and developing training documentation.

Responsibilities:

  • Monitor the IT system health status, network performance, and security control.
  • Break down Tier 1 incidents to identify problems that frequently occur at the service desk, identify and implement solutions, and develop training documentation in the form of Knowledge Base articles for both end-users and IT internal processes/defects/configuration.
  • Become the subject matter expert (SME) for specific business applications, as well as the go-to person for the rest of the application support team.
  • Provide after-hours support necessary for high priority issues with critical business applications.
  • Manage system outages and impairments to quickly identify the root cause and coordinate the resolution between the infrastructure and development teams.
  • Assist in the development and control of the annual IT operating and capital expenditure budget in line with OPI strategic objectives.
  • Work with third-party vendors to resolve system issues for externally hosted systems or core functionalities of a SaaS application.
  • Perform IT helpdesk support including call handling, follow-up action, coordination, and escalation.
  • Other duties as required.

Requirements:

  • Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field preferred. ITIL, CompTIA+, Service Management, or HDI certifications are a plus.
  • Minimum 3-4 years of experience in a Service Desk Environment.
  • Proficient in Microsoft Office®, especially Excel® and PowerPoint®, and current Windows operating systems. Knowledge of Mac OS and related Apple devices is desirable.
  • Familiarity with Active Directory users and groups as well as Exchange mailboxes and Outlook in Office365.
  • Experience with WebEx, SharePoint, Microsoft Teams, Power BI, and Salesforce would be desirable.
  • Ability to quickly learn new programs and develop a high level of troubleshooting proficiency.
  • Effective time management skills ability to multitask and prioritize effectively.
  • Capable of communicating effectively to a variety of internal & external stakeholders.
  • Fluent written & verbal English and Chinese is required.

Competitive remuneration package including 5-day work week will be offered to the right candidates. Interested parties please click the below "Apply Now" button.

Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies.

All information received will be kept in strict confidence and only for employment-related purposes.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against HR Plus (Talent) Limited's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on HR Plus (Talent) Limited's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    HR Plus (Talent) Limited's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.