The posting
The Integrated Care Center Clinic is a federally qualified health center that provides primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team-based care in an integrated care setting. We are looking for a mission driven service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate. The On-Call Medical Assistant (MA) is a key member of the Clinic Care Team and as such, performs clinical and administrative tasks consistent with HealthRIGHT 360 policies and protocols. Duties include preparing treatment rooms, assisting physicians with examination materials, instruments and equipment, maintaining supply inventories, and performing laboratory tests including phlebotomy and providing case management follow-up with patients. KEY RESPONSIBILITIES Medical Responsibilities: • Assist clinicians in the examination process. Perform office tests including vision screening, spirometry, EKG, rapid strep, UA and urine pregnancy tests. • Perform phlebotomy, injections, TB tests, breathing treatments. Preparation Responsibilities: • Perform intake, including vital signs, list chief complaints, allergies, immunization histories and complete chart forms, as appropriate to patient type. • Place patients in rooms and prepare them for examination. • Clean, prepare and stock examination rooms. Coordination Responsibilities: • Active participation in integrated team-based care, which may include receiving and returning telephone calls from patients and pharmacies. • Assist in scheduling patient appointments. • Monitor and ensure quality assurance of basic clinic functions. • Oversee patient flow and ensure smooth, efficient patient flow throughout patient’s clinic experience via patient centered care and playing an active role in the team dance, which may include but is not limited to chart prep, huddles, red carpeting the patient, 30-second report, mid-way check-in, discharge of the patient. QUALIFICATIONS Education, Experience and Credentials • High school diploma or equivalent. • Medical Assistant Certification. • Minimum 2 years’ experience from a certified Medical Assistant program. • First Aid and CPR certification. • Excellent phlebotomy skills with certification desired. Knowledge • Knowledge of basic medical terminology. • Ability to work within a frequently changing project scope while maintaining overall direction and structured priorities. • Self-motivated, dependable, creative, and proactive approach to work; understands importance of working independently and within a team environment. • Ability to communicate well at all levels of the organization. • Ability to enter data into various electronic systems while maintaining integrity and accuracy of data. • Ability to handle sensitive information in a confidential manner. • Bilingual: Preferably Bilingual in a San Mateo County threshold language (Spanish, Mandarin, Cantonese, etc.).
