The posting
Location: Makati City
Work Setup: Fully Onsite | Dayshift | Monday - Friday
Employment Type: Contractual (12 months)
Key Responsibilities:
Client Servicing
- Respond to client inquiries on property and casualty insurance accounts
- Provide clear updates on policy status, coverage, and pending requests
- Maintain strong working relationships with clients through reliable follow-through
- Handle client concerns professionally and escalate complex issues to the right people
Policy & Endorsement Coordination
- Coordinate policy renewals with insurers and make sure they are completed on time
- Process endorsement requests, such as changes in coverage, insured details, or policy terms
- Gather and check documents and requirements before submitting them to insurers
- Follow up with insurers and internal teams until each request is completed
Claims Support
- Handle basic claims concerns and guide clients on the documents and steps they need
- Coordinate with insurers and internal teams to help move claims along
- Keep clients updated on claim progress
- Account Management & Records
- Manage multiple accounts at once while keeping records accurate and well organized
- Communicate clearly and professionally with clients, insurers, and internal teams
- Monitor policy expiry dates and endorse upcoming renewals to the proper team
Qualifications:
- Bachelor's degree in any of the following or a related field: Business Administration (Management, Marketing, or Operations Management)
- Management or Entrepreneurship, Accountancy, Finance, or Economics, Legal Management
- At least 1 year of experience in Property and Casualty (Non-Life) insurance
- Strong customer service and client coordination skills
- Able to handle policy renewals, endorsements, and basic claims concerns
- Organized and detail-oriented, with the ability to manage multiple accounts
- Comfortable communicating with clients, insurers, and internal teams
- Proficient in MS Office



