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Open nowFirst seen 4 hours ago

SAP Support Lead | Pasig (Hybrid)

HRTX1,669 open roles

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Your applicationOpen nowSAP Support Lead | Pasig (Hybrid)HRTX

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 4 hours ago

The posting

SAP Support Lead

Location: Pasig City

Work Schedule: Hybrid (3 Days Onsite, 2 Days Work From Home)

Key Responsibilities

  • Operational Support & Issue Resolution:
  • Respond to and resolve user inquiries, service requests, and incidents within agreed Service Level Agreements (SLAs).
  • Perform root-cause analysis to prevent recurring incidents, minimizing business disruption and operational loss.
  • Analyze top service requests and incident trends regularly to recommend IT product or service quality enhancements.
  • System Enhancements & ERP Project Delivery:
  • Gather user requirements, define scope and timelines, and create/update functional and configuration documentation.
  • Design, configure, test, and implement ERP-related applications, custom solutions, and cross-functional workflows to agreed specifications.
  • Ensure project deliverables are met on time with complete documentation of business requirements.
  • Process Improvement & Business Solutions Mapping:
  • Collaborate with business, IT teams, and external technology providers to map customer needs into optimized IT solutions.
  • Design new processes and improve existing work processes while maintaining up-to-date business process documentation.
  • Provide expert input to improve system reliability, availability, and performance to boost overall productivity.
  • Functional Leadership & Account Management:Act as the Subject Matter Expert (SME) and primary point of contact for assigned SAP module capabilities and system setups. Coordinate cross-divisional IT activities, monitor account projects, and assist in preparing account plans. Provide guidance to functional teams, manage internal or consultant teams, set project milestones, and deliver constructive performance feedback.

Qualifications

  • Education: Bachelor’s Degree in Business, Computer Science, Information Technology, or any related field.
  • Experience: At least 7–10 years of overall SAP experience, covering full lifecycle project implementation and post-go-live operational support.
  • Target SAP Modules (Priority): Deep expertise in one or more of the following: EWM, PP/QM, Business Network, PPDS, MDG, Datasphere, SAC, or FICO (with strong CO experience).
  • Domain & Integration Expertise: Solid understanding of business processes and cross-module integration across SAP and non-SAP systems. Strong ability to perform thorough root-cause analysis and independently solve complex technical and functional issues.
  • Operations & Problem-Solving Skills: Proven track record in hitting operational SLAs and managing end-to-end project deliverables. Strong business acumen to prioritize incidents and requests based on operational urgency and cross-departmental impact.
  • Leadership & Soft Skills: Experience managing internal project teams or external consultants, setting milestones, and tracking performance. Excellent written and verbal communication skills, with strong meeting facilitation capabilities.
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