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Open nowPosted 29 days ago

Customer Success Consultant

hubexo69 open roles

Where
Denmark
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Your applicationOpen nowCustomer Success Consultanthubexo · Denmark

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on hubexo's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 29 days ago

The posting

Som Customer Success Consultant hos Hubexo spiller du en central rolle i at sikre, at vores kunder får størst muligt udbytte af vores løsninger. Du bliver en tæt samarbejdspartner for vores kunder og hjælper dem med at opnå deres mål gennem effektiv onboarding, løbende rådgivning og høj kundetilfredshed. Du arbejder proaktivt med at opbygge stærke kunderelationer, identificere muligheder for øget engagement og sikre, at kunderne oplever værdi gennem hele deres kunderejse. Sammen med Customer Success-teamet bidrager du til høj kundeloyalitet, stærk produktadoption og langsigtet vækst.   Dine ansvarsområder Kundepleje og Customer Success

Være den primære kontaktperson for udvalgte kundegrupper og sikre en positiv kundeoplevelse Opbygge og vedligeholde stærke relationer med kunder gennem regelmæssig dialog Understøtte kundernes succes ved at identificere behov, muligheder og potentielle udfordringer Arbejde proaktivt for at øge produktadoption, engagement og kundetilfredshed

  Onboarding og produktanvendelse

Drive onboarding-processen for nye kunder og sikre en god start med vores løsninger Gennemføre kundeintroduktioner, træningsforløb og webinarer Rådgive kunder om best practice og hjælpe dem med at få størst mulig værdi af produkterne Sikre løbende opfølgning på kundernes brug af platformen og identificere udviklingsmuligheder

  Kundeindsigt og samarbejde

Analysere kundernes brug og engagement på tværs af konti Identificere risici såsom faldende aktivitet eller manglende engagement og igangsætte relevante initiativer Bidrage med indsigter om kundebehov, produktforbedringer og markedstendenser Samarbejde tæt med Salg, Produkt og øvrige Customer Success-kolleger for at sikre en sammenhængende kundeoplevelse Håndtere kundehenvendelser og koordinere med supportteamet, når der er behov for teknisk assistance

Kvalifikationer

Erfaring inden for Customer Success, kundeservice, account management eller lignende kundevendte roller Erfaring fra en B2B-virksomhed, gerne inden for SaaS Stærke kommunikationsevner på et nordisk sprog (svensk, dansk, norsk eller finsk) samt engelsk Evnen til at opbygge tillid og skabe relationer med kunder på forskellige niveauer i organisationen Erfaring med CRM-systemer, eksempelvis HubSpot Erfaring med dataanalyse og kunderapportering er en fordel Erfaring fra SaaS eller byggebranchen er en fordel, men ikke et krav

  Personlige kompetencer

Kundeorienteret og relationsskabende Proaktiv og resultatorienteret Empatisk og god til at skabe tillid Struktureret med sans for detaljer Analytisk og løsningsorienteret Stærke samarbejdsevner Komfortabel med at arbejde i et dynamisk og foranderligt miljø Nysgerrig på teknologi og digitale løsninger

  Hvorfor Hubexo? Hos Hubexo bliver du en del af et engageret team med fokus på at skabe værdi for vores kunder hver eneste dag. Du får mulighed for at arbejde tæt med spændende kunder, udvikle dine Customer Success-kompetencer og være med til at styrke kundernes succes gennem innovative digitale løsninger.  

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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