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Open nowPosted 386 days ago

Senior Customer Success Manager

Hudson Talent Solutions

Where
Austin
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Your applicationOpen nowSenior Customer Success ManagerHudson Talent Solutions · Austin

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hudson Talent Solutions's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.3%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 386 days ago

The posting

The Role

As a Senior Customer Success Manager, you’ll be the trusted partner for our clients—guiding them through onboarding, driving product adoption, and ensuring they achieve their goals with us. You’ll work closely with cross-functional teams (Sales, Product, Support) to build strong relationships, solve challenges, and identify opportunities for growth.

What You’ll Do

  • Build and maintain strong, long-term customer relationships.
  • Lead onboarding and training to ensure smooth adoption of our product.
  • Act as the main point of contact for customer questions, feedback, and success planning.
  • Monitor customer health and proactively address risks of churn.
  • Collaborate with internal teams to advocate for customer needs and influence product improvements.
  • Identify upsell and cross-sell opportunities in partnership with Sales.
  • Deliver regular check-ins, business reviews, and performance reports to customers.

What We’re Looking For

  • Proven experience in Customer Success, Account Management, or a similar client-facing role.
  • Strong communication and relationship-building skills.
  • Ability to manage multiple accounts and priorities with a solutions-oriented mindset.
  • Experience with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot).
  • A collaborative team player who thrives in a fast-paced environment.
  • [Optional: domain knowledge relevant to your company’s industry.]

Why Join Us

  • A culture that values collaboration, learning, and customer obsession.
  • Opportunities to grow professionally and shape our Customer Success strategy.
  • Competitive salary and benefits package.
  • [Add perks like flexible working hours, remote options, wellness programs, etc.]
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