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Open nowFirst seen 12 hours ago

Senior Customer Success Manager

Success Matcher208 open roles

Where
New York, New York, United States
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Your applicationOpen nowSenior Customer Success ManagerSuccess Matcher · New York, New York, United States

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The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: first seen 12 hours ago

The posting

Senior Customer Success Manager

Our Client | NYC (Hybrid — 3 days/week, SoHo)

Our client is a fast-growing startup removing barriers to youth mental health care. They're looking for a Senior Customer Success Manager to own and grow a portfolio of 130–150 school partnerships — blending consultative relationship management with a proactive growth mindset to drive student referrals, build playbooks from scratch, and shape how their School Success function operates as they scale into new states.

What You'll Do

  • Manage a portfolio of ~150 school partnerships, running ~20 meetings per week with counselors, responding to questions, and proactively identifying students who could benefit from care
  • Drive growth through a consultative upsell motion, treating every touchpoint as an opportunity to increase referral volume and deepen engagement
  • Analyze data to identify which schools need more attention and run small experiments to drive referrals
  • Build and refine the team's playbooks, metrics, and operational processes in a function that's still taking shape
  • Collaborate cross-functionally with Ops, Product, Growth, and Clinical teams to resolve issues and improve the partner experience

What We're Looking For

  • 5+ years of experience in customer success, account management, or sales, with a growth/upsell component (not purely reactive support)
  • Early-stage startup experience — comfortable operating with limited resources and building processes from scratch
  • A proven track record managing a large book of business (not enterprise/low-volume accounts) in a B2B2C or B2C motion
  • A sales-minded, high-EQ approach — confident making the ask while building deep trust with busy school counselors
  • Based in NYC, or willing to relocate; able to work in-office 3 days/week in SoHo
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