Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 85 days ago

Mechatronics Remote Support Engineer

humanoid103 open roles

Where
UK, London
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowMechatronics Remote Support Engineerhumanoid · UK, London

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on humanoid's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 85 days ago

The posting

Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.

ABOUT THE ROLE

We are looking for a Mechatronics Remote Support Engineer to be the troubleshooting core of our Remote Services team — the people who keep our humanoid robots running in the field. When a robot has a problem, you diagnose it remotely, resolve what can be resolved without a site visit, and — when hands are needed on the robot — produce a precise physical-intervention recommendation for the field or Repair Centre teams to execute.

This is a hands-on, customer-facing technical role. You will work remote-first, diagnosing as deep into the robot as the tools allow, and you will occasionally travel as a “flying doctor” when local resources cannot resolve an issue themselves.

WHAT YOU’LL DO:

- Diagnose robot faults remotely using telemetry and our Digital Shadow diagnostics (remote diagnostics, 3D BOM explosion, and fleet-pattern detection).

- Resolve issues remotely wherever possible, driving each case to the deepest root cause you can before escalating.

- Produce complete physical-intervention recommendations — what to do, why, how, the skill level, spare parts, expected time, and any special tooling.

- Occasionally, act as a flying doctor on-site when local resources cannot fix the issue themselves.

- Prioritise cases against SLAs and keep customers informed with clear, transparent updates.

- Document diagnoses and resolutions so the team’s collective knowledge grows while the digital tools mature.

- Escalate through the single point of entry to Engineering when a case genuinely needs R&D.

WE’RE LOOKING FOR:

- Hands-on knowledge of robot hardware: 2D/3D LiDAR, RGB cameras, motors, and actuators.

- Software troubleshooting on robots: ROS2, Bash, Ubuntu/Linux, and bootloader/firmware.

- Strong remote-diagnosis instincts — you localise faults precisely before recommending any physical work.

- Clear technical communication with customers and field teams, especially under SLA pressure.

- A methodical, case-to-the-end mindset with disciplined documentation.

- Willingness to travel occasionally for on-site interventions.

NICE TO HAVE:

- Experience with Time-of-Flight (ToF) sensors and IMUs.

- Python and Git for building small diagnostic utilities.

- Prior customer-facing field-service or technical-support experience.

- Familiarity with SLA-driven support operations and lean, one-piece-flow ways of working.

WHAT WE OFFER

- Competitive equity: stock options with meaningful upside as we scale.

- 30+ days off, including 23 days annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).

- Private healthcare, including virtual and in-person care.

- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.

- Free daily breakfast, catered lunch, and snacks in-office.

- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.

- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against humanoid's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on humanoid's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    humanoid's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.