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Open nowPosted 40 days ago

Analista de Suporte Técnico PL (CFTV)

humtech36 open roles

Where
São Paulo, BR
Work mode
Hybrid
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Your applicationOpen nowAnalista de Suporte Técnico PL (CFTV)humtech · São Paulo, BR

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on humtech's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. humtech postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 40 days ago

humtech median: 2 days open

The posting

💻 PRINCIPAIS ATIVIDADES:

  • Atendimento especializado a clientes/usuários: solucionar problemas complexos em sistemas de CFTV (remoto ou via helpdesk).
  • Diagnóstico avançado de falhas: analisar logs, configurações, rede, compatibilidades de firmware/software e integrações.
  • Suporte de 2º e 3º nível: assumir chamados que o técnico de campo não conseguiu resolver.
  • Capacitar operadores, técnicos e clientes finais sobre o uso correto do sistema.
  • Gestão de chamados: usar sistemas de ticket (Service Desk) para organizar SLA, acompanhar recorrências e propor soluções definitivas.
  • Relacionamento com fabricantes: acionar suporte de marcas (Intelbras, Hikvision, Dahua etc.) quando necessário e aplicar atualizações de firmware.
  • Análise de performance do sistema: monitorar disponibilidade, uso de banda, armazenamento, qualidade das imagens e integridade das gravações.

🚨 REQUISITOS E QUALIFICAÇÕES INDISPENSÁVEIS:

  • Ensino Superior em TI;
  • Cursos técnicos de redes de computadores ou conhecimento equivalente;
  • Domínio em sistemas de CFTV e alarmes;
  • Conhecimento de redes de computadores;
  • Familiaridade com infraestrutura e cabeamento estruturado;
  • Domínio do protocolo TCP/IP, WAN, LAN;
  • Configuração de Roteadores;
  • Capacidade de lidar com emergências de forma rápida e eficiente;
  • Capacidade de trabalhar sob pressão;

🚨 DIFERENCIAIS:

  • Cursos Hikcentral VMS, CCTV e Intelbras Defense;
  • Cursos Intelbras de CFTV IP e Alarmes (AMT 8000);
  • Disponibilidade para atuar fora do horário de expediente e aos finais de semana caso necessário;
  • Inglês técnico.

🤝 O QUE VOCÊ PODE ESPERAR:

  • Assistência Médica SulAmérica (coparticipação de até 30% por utilização);
  • Assistência Odontológica SulÁmerica;
  • Seguro de Vida SulAmérica;
  • Vale Refeição – R$ 38,50; Vale Alimentação - R$ 315,00;
  • Vale Transporte;
  • WellHub (descontos em academias).
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