The posting
ABOUT THE OPPORTUNITY
River Park is Harvard-Westlake's new campus in Studio City, and the Operations Support team helps make the campus welcoming, organized, and ready for the people who use it every day. From the front desk to facility access, reservations, supplies, and day-to-day operational needs, this role helps keep River Park running smoothly for students, employees, families, guests, and community members.
River Park opens with new spaces, new systems, and a new community of users. This role helps establish the routines, service standards, and operational practices that will shape the campus from the start. You'll work closely with Operations, Security, Athletics, Facilities, and other departments to respond to questions, coordinate access, maintain accurate information, and help address the needs that come with a busy new campus.
Harvard-Westlake is one of the nation's leading independent schools, and what makes us exceptional isn't just the students or the resources; it's the people. You'll join a community of dedicated, smart, mission-driven colleagues who are genuinely invested in each other's growth and in building something meaningful together.
WHAT YOU'LL DO
This role provides front-desk, guest service, administrative, and operational support at River Park, helping ensure the campus is welcoming, organized, and ready for daily use.
River Park Front Desk and Guest Services
- Provide welcoming, professional front-desk service to students, employees, families, guests, vendors, and members of the public
- Check in visitors and support access to River Park facilities, including tennis courts, pool, track, and other approved spaces, following established procedures
- Provide information and assistance regarding facilities, programs, reservations, and policies; resolve routine questions and concerns or direct them to the appropriate team member
Operations and Administrative Support
- Provide administrative and operational support for the Operations department and school community
- Maintain accurate records, data, schedules, reservations, and other operational information using school systems and technology
- Coordinate with Operations, Security, Athletics, Facilities, and other departments to address guest and operational needs
- Learn and use school systems, reservation tools, spreadsheets, and other operational technology
Supplies, Inventory, and Campus Support
- Assist with receiving, organizing, tracking, and distributing operational supplies, materials, and inventory
- Maintain organized supply and storage areas and communicate replenishment needs
- Support campus activities, facility-use needs, events, and other day-to-day operational requirements
- Identify and communicate facility, equipment, supply, or service needs to appropriate team members
- Assist with moving and organizing supplies and materials as needed
Customer Service and Teamwork
- Provide friendly, responsive, and professional service consistent with Harvard-Westlake standards and expectations
- Communicate clearly and courteously with students, employees, families, visitors, vendors, and members of the public
- Exercise sound judgment when responding to routine questions, requests, and operational issues
- Work collaboratively with Operations Support and other school departments as priorities and campus needs change
- Contribute to a positive, organized, and welcoming environment at River Park
Community Responsibilities
- Participate in school events, retreats, advisory, lunch supervision, professional development days, and community programming as appropriate to the role
- Collaborate across departments and campuses in support of the school's mission and the broader life of the school.
- Additional duties as assigned
WHAT YOU BRING
We know that strong candidates come from a variety of backgrounds and pathways. This is an entry-level opportunity, and previous operations experience isn't required. If you meet most of the qualifications below and are excited about this role, we encourage you to apply.
Required
- High school diploma, GED, or commensurate experience
- Basic computer proficiency and ability to learn new systems, reservation tools, spreadsheets, and other operational technology
- Ability to follow established procedures and use good judgment when responding to routine situations
- Clear, courteous, and professional communication skills
- Ability to work effectively with students, employees, families, visitors, vendors, and members of the public
- Ability and willingness to work assigned early morning, evening, and weekend shifts
Preferred
- Previous customer service, administrative, recreation, school, hospitality, office, or operations experience
- Experience working in a front-desk, reception, guest-services, or other customer-facing environment
- Experience using scheduling, reservation, database, or inventory systems
SCHEDULE
This is a full-time, 12-month, non-exempt position. We have two open positions for this role with different shifts. River Park provides front-desk coverage seven days per week, with assigned shifts generally scheduled between 7 am and 9 pm. Shifts will generally span approximately nine hours, with meal periods scheduled in accordance with school policy.
Regular schedules may include early morning, evening, and weekend work, as well as occasional holiday or special-event work based on operational needs. Overtime opportunities may be available based on operational needs and applicable school policy.
COMPENSATION
This is a non-exempt position with a base compensation of $20–$25 per hour, based on experience and qualifications.
BENEFITS
- This position is eligible for Harvard-Westlake's full benefits package, which includes:
- Top-tier medical, dental, and vision coverage (Platinum Anthem PPO) with zero to low premium contributions
- 10% retirement match through TIAA — no cap, no vesting schedule
- On-campus meal allowance — lunch included
- Professional and personal growth grants
- Subsidized employee housing (based on availability)
- Access to on-campus gym and pool facilities
- Mental wellness resources and workshops
- Employee Affinity Groups
- Paid vacation, starting at two weeks and increasing accrual rates with tenure
- Paid holidays in addition to Thanksgiving, Winter, and Spring Break
- Complimentary tickets to local sporting and entertainment events
- Discount at the school bookstore
ABOUT HARVARD-WESTLAKE
Harvard-Westlake is an independent school with two campuses in Los Angeles and approximately 1,600 students enrolled in grades 7–12. Classes for grades 7–9 take place on the Middle School campus in the Holmby Hills neighborhood, while grades 10–12 are housed on the Upper School campus in Studio City. A third campus, River Park, focused on athletics and recreation, is scheduled to open in Fall 2026.
We are dedicated to fostering a community of belonging and to advancing diversity and inclusion across all aspects of school life. We seek educators and staff who demonstrate a commitment to inclusive practice and to fostering a community of belonging; who can work flexibly, independently, and collaboratively in a dynamic environment with individuals from a wide range of backgrounds; and who exemplify professionalism, openness, and generosity in their interactions with students and colleagues.
EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATIONS
Harvard-Westlake School is an equal opportunity employer. We seek to recruit, develop, and retain a diverse workforce and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or any other legally protected status. Harvard-Westlake is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation to participate, please contact [email protected], and we will work with you to meet your needs.
