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Open nowPosted 89 days ago

Dealer Contact I

hysteryale26 open roles

Where
HY US Danville, IL
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Your applicationOpen nowDealer Contact Ihysteryale · HY US Danville, IL
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The clock on this job

Early applications get read.

9.0% of postings close within 7 days. Measured by our own scanner across the market. hysteryale postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.0%7 days
  4. 15.5%14 days
  5. 34.1%30 days
This job: posted 89 days ago

hysteryale median: 4 days open

The posting

Job Title

Dealer Contact I

Job Category

Supply Chain Management

Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented (Temporary) Dealer Contact I based at our Danville, IL facility.

What You Will Do:

  • Serve as a primary point of contact for dealer and customer inquiries related to orders, returns, credits, and account support.
  • Investigate and resolve customer issues in a timely and professional manner.
  • Process and monitor orders, claims, returns, and credit requests in accordance with established procedures.
  • Provide updates on order status, shipments, and delivery information.
  • Collaborate with teams across operations, logistics, inventory, quality, finance, and customer support to resolve issues and meet customer needs.
  • Research and analyze information to identify solutions and ensure accurate transaction processing.
  • Maintain records and documentation in accordance with company requirements.
  • Support continuous improvement efforts by identifying opportunities to enhance processes and customer satisfaction.

Who You Are:

  • Customer-focused and committed to delivering exceptional service.
  • Organized and able to manage multiple priorities in a fast-paced environment.
  • Effective communicator with strong relationship-building skills.
  • Detail-oriented with the ability to analyze information and solve problems.
  • Collaborative team player who works well across functions and departments.
  • Self-motivated and adaptable when faced with changing priorities and business needs.

What You Will Need (Education):

  • Bachelor's degree; or
  • Associate degree with related experience; or
  • High School Diploma/GED with relevant customer service, operations, or business experience.

Skills:

  • Customer service and relationship management
  • Problem-solving and critical-thinking skills
  • Written and verbal communication skills
  • Organizational and time management skills
  • Data entry and recordkeeping accuracy
  • Proficiency with Microsoft Office applications

Experience & Abilities:

  • Experience supporting customers, dealers, suppliers, or business partners.
  • Experience processing orders, claims, returns, credits, or related transactions preferred.
  • Ability to work effectively with multiple stakeholders and departments.
  • Comfortable handling competing priorities while maintaining accuracy and professionalism.
  • Ability to investigate issues, analyze information, and make sound recommendations.

Who we are:

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.

What we offer:

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-TE1

#LI-ONSITE

Job Type

Contractor

Time Type

Full time

Work Hours

40

Travel Required

No

Primary Location

HY US Danville, IL

Address

1010 East Fairchild Street

Zip Code

61832

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled

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