Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 33 days ago

Customer Success Manager

Hyve Group Ltd57 open roles

Where
United Kingdom
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success ManagerHyve Group Ltd · United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hyve Group Ltd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Hyve Group Ltd postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 33 days ago

Hyve Group Ltd median: 2 days open

The posting

Job description

The Role As we continue to scale internationally, we are hiring a Customer Success Manager to ensure our sponsors, exhibitors, and strategic partners achieve measurable ROI from their involvement with LegalTechTalk.

Working within the Customer Success team, the Customer Success Manager will help to nurture relationships with sponsors, exhibitors, and strategic partners before, during, and after our events. This role blends relationship management, commercial growth, and operational execution. Reporting to the Senior Customer Success Manager, you will ensure clients maximise visibility, engagement, and return on investment while identifying opportunities for retention and growth. Working cross-functionally with Sales, Marketing, Content, and Operations, you will deliver a seamless and premium partner experience.

Key Responsibilities Customer Success

  • Act as a point of contact for sponsors alongside their Account Manager, working with them from onboarding to post-event wrap-up
  • Collaborate with the sponsorship team to deliver above-expectation results for sponsors
  • Ensure sponsor deliverables (branding, activations, guest passes, speaking opportunities, networking, etc.) are executed flawlessly
  • Build strong relationships to encourage rebookings and increase investment for future events
  • Work with account managers to conduct post-event review calls and identify upsell and renewal opportunities
  • Maintain the sponsor inbox to ensure attendee queries are addressed efficiently, to facilitate a smooth on-site sponsor and guest experience

Sponsor Operations & Logistics

  • Work with the Ops team to ensure that all sponsor-related operations and logistics are fulfilled, keeping sponsors to deadlines and required asset submissions
  • Assist sponsors with AV requests and order forms, tracking all orders and ensuring requests are delivered
  • Support the management of sponsor inventory and maintain communication with the Sales team regarding inventory levels and floor plan changes
  • Where needed, liaise with third-party vendors and LegalTechTalk alongside the Operations Lead, keeping Sales, Content, and Marketing teams aligned
  • Coordinate internally to ensure sponsor branding placements and activations are delivered accurately and on time

Success Metrics

  • Sponsor retention rate
  • Renewal revenue
  • Upsell revenue
  • Client satisfaction score / NPS
  • On-time delivery of sponsor commitments

Ideal Candidate Profile Experience

  • 2+ years in Customer Success, Account Management, Partnerships, or Event Sponsorship
  • Experience within B2B events, media, conferences, or sponsorship environments
  • Proven track record of managing high-value B2B accounts

Skills

  • Strong commercial acumen with a focus on retention and growth
  • Exceptional communication and stakeholder management skills
  • Highly organised with strong operational discipline
  • Comfortable operating in fast-paced environments
  • Detail-oriented and process-driven

What Success Looks Like in 12 Months

  • 90%+ sponsor retention
  • Improved sponsor satisfaction
  • Positive NPS score
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Hyve Group Ltd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hyve Group Ltd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Hyve Group Ltd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.