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Open nowPosted 321 days ago

Senior Customer Relationship Executive

iaceiz.fa.ocs.oraclecloud.com/CX_11,963 open roles

Where
Surat, Gujarat, India
Work mode
On site
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Your applicationOpen nowSenior Customer Relationship Executiveiaceiz.fa.ocs.oraclecloud.com/CX_1 · Surat, Gujarat, India

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. iaceiz.fa.ocs.oraclecloud.com/CX_1 postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 321 days ago

iaceiz.fa.ocs.oraclecloud.com/CX_1 median: 2 days open

The posting

Job Description

As the Senior Customer Relationship Executive, you will be the primary point of contact for our valued customers, fostering strong relationships and ensuring their satisfaction. Your role is crucial in maintaining a positive brand image and driving business growth. You will lead a team of customer service professionals, mentoring and guiding them to deliver exceptional service. Your expertise in collections will be leveraged to develop efficient processes, ensuring timely and accurate payments.

Responsibilities

  • Act as the primary point of contact for customers, handling inquiries, and providing timely responses.
  • Lead and mentor a team of customer service representatives, ensuring high-quality service delivery.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Oversee the collections process, ensuring timely and accurate payments.
  • Identify and resolve customer issues and complaints, providing effective solutions.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Analyze customer feedback and market trends to improve service offerings.
  • Maintain accurate records and documentation of customer interactions.
  • Ensure compliance with company policies and procedures in customer interactions.
  • Represent the company at industry events and build strong relationships with key stakeholders.

Qualifications

  • Bachelor's degree in Business, Customer Service, or a related field.
  • 5+ years of experience in customer relationship management, with a focus on collections.
  • Proven leadership and mentoring skills, with the ability to guide and motivate a team.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Strong problem-solving and analytical abilities, with a focus on process improvement.
  • Proficiency in using CRM systems and customer service software.
  • Ability to work independently and manage multiple priorities effectively.
  • Strong organizational skills and attention to detail.
  • Experience in the finance or collections industry is an asset.
  • Willingness to continuously learn and adapt to new technologies and trends.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

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