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Open nowPosted 65 days ago

Systems Support Coordinator

IBL Together42 open roles

Where
Eagle Insurance, Eagle House, Hyvec Business Park, Ebene Cybercity, Eagle House, Hyvec Business Park, Ebene Cybercity, Quatre Bornes, Mauritius
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Your applicationOpen nowSystems Support CoordinatorIBL Together · Eagle Insurance, Eagle House, Hyvec Business Park, Ebene Cybercity, Eagle House, Hyvec Business Park, Ebene Cybercity, Quatre Bornes, Mauritius

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IBL Together's own form.

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. IBL Together postings stay open a median of 21 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.8%30 days
  6. 59.1%60 days
This job: posted 65 days ago

IBL Together median: 21 days open

The posting

Description We are looking for a proactive and service-oriented Systems Support Coordinator to coordinate the Helpdesk activities, provide technical support to users and ensure timely resolution and follow-up of IT-related issues. The role will also support the maintenance and improvement of business applications and systems.

Key Responsibilities

Coordinate and monitor IT Helpdesk requests, ensuring timely assignment, resolution, and follow-up in line with defined SLAs. Provide first-line technical support for hardware, software, and system-related issues. Monitor ticket queues, ensure accurate updates, and proactively follow up on pending, ageing, and SLA-at-risk tickets. Escalate complex issues to relevant internal teams or service providers and ensure timely resolution and closure. Monitor Helpdesk performance, maintain relevant documentation, and prepare reports and metrics as required.

Job Requirements

Degree in Computer Science, Information Technology, or equivalent with knowledge in networking and cybersecurity. At least 3 years of experience in IT support / Helpdesk or a similar role. Good knowledge of IT systems, hardware, software and troubleshooting. Experience with Service Desk / Helpdesk applications would be an advantage. Strong customer-service orientation and problem-solving skills. Good planning, organisation, follow-up and prioritisation abilities. Good communication and interpersonal skills. Ability to work independently and as part of a team. Proactive, reliable, and service-driven attitude.

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