Senior Manager - Order to Cash

The posting

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

As a manager, you are responsible for the day-to-day operations of the Customer Master and Credit/Collections teams to ensure the processes and procedures of the Department adhere, to and contribute to, the overall objectives of the Company. You will work closely with senior management to develop, execute, and maintain internal credit policies and procedures to minimize potential bad debt loss to the company and maximize revenue. You will actively participate in all aspects of the department and stay informed of all essential policies and procedures relating to Sales, Marketing, Customer Operations and Finance to minimize disruption to order flow and promote strong internal and external customer relationships.

Your primary responsibilities include:

· Responsible for directing and managing Deductions and resolutions of the Accounts Receivable Department.

· Effectively works with senior management to develop and implement guidelines to increase sales and reduce receivables from all accounts, with a focus on delinquent accounts.

· Responsible for resolving account issues to maintain strong customer relationships and arrive at a mutually beneficial solution for the customer and the Company.

· Manages all customer's short pay or deductions to determine if the deduction is the responsibility of the customer or the Company and implements preventative measures to minimize the Company’s exposure to related expenses.

· Works with senior management to establish departmental guidelines to measure performance; implements and monitors processes to ensure training opportunities are identified and goals are achieved.

· Proactively identifies areas for improvement in the deductions and resolutions process and executes changes to enhance the business process.

· Ensures documents are processed in accordance with various SOX Narratives & Corporate Finance and Accounting Policies covering returns, adjustments, and Bad Debt allowances. Accountable for the resolution of all accounts in a credit balance.

· When possible, ensure revenue and generated orders are processed to offset credit balances.

· Responsible for monthly Bad Debt Reserves and reconciliations of AR General Ledger balances at month end.

· Interacts with trade and Logistics associations and financial institutions to obtain credit information for customers to make an informed decision regarding a customer’s financial status as it relates to establishing or modifying their credit line.

· Prepares Financial Review or High-Risk Top accounts for VP Controller and Senior Management review.

· Maintains correspondence with Visa, MasterCard and American Express to resolve customer credit card disputes by providing details of the sales transaction.

· Monitors daily debit and credit adjustments from our banking institution for accuracy and assumes responsibility for handling returned checks and adjusting the receivables balance accordingly.

· Other duties as assigned.

· Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

· Minimum 10 years of experience in Finance and Administration Delivery.

· Proven experience in handling all aspects of O2C.

· Ability to interact and lead multiple customers across the globe and handle issues.

· Experience to continuously look for opportunities to improve metrics and the validation of the data.

· Proven analytical and numerical ability.

· Validated presentation and interpersonal skills with flexibility in work hours.

· Strategic thought leadership in designing future state delivery and strategies for attaining them.

· Understands future employee, industry and Finance and Administration (F&A) trends and applies this understanding to develop solutions to create a high-performance culture.

· You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with the latest marketing trends.

· Ambitious individual who can work under their direction towards agreed targets/goals and with a creative approach to work.

· Intuitive individual with an ability to manage change and proven time management.

· Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.

· Up-to-date technical knowledge by attending educational workshops, reviewing publications.