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ServiceNow CMDB Consultant

IBM2,583 open roles

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Multiple Cities
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Your applicationOpen nowServiceNow CMDB ConsultantIBM · Multiple Cities

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. IBM postings stay open a median of 15 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted today

IBM median: 15 days open

The posting

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

As a ServiceNow Implementation Application Developer, you will design, develop, and deploy applications on the ServiceNow platform. The role requires delivering new functionalities during implementations and supporting enhancements in production, balancing agile delivery with the platform's long-term stability and alignment with corporate IT strategies.

Your key responsibilities will include:

  • Application Development: Design, develop, and deploy applications on the ServiceNow platform, leveraging advanced platform and configuration knowledge.
  • Feature Delivery: Deliver new functionalities during implementations and support production enhancements, including architectural changes and major updates or releases.
  • Configuration Management and CMDB: Register, update, and monitor Configuration Items (CIs), ensuring data integrity and accuracy through audits and validations.
  • Tools and Integrations: Support the implementation and maintenance of CMDB tools, including configurations, integrations, and reporting.
  • Processes and Governance: Develop and document Configuration Management processes aligned with ITIL best practices, collaborating with Change Management and Service Management teams.
  • Monitoring and Continuous Improvement: Produce reports on the status and compliance of configuration items, identifying opportunities for process improvement.
  • Communication and Collaboration: Work collaboratively with multidisciplinary teams.
  • ServiceNow Knowledge: Experience designing, developing, and deploying applications on the ServiceNow platform, leveraging in-depth platform knowledge and configuration expertise to deliver new functionalities.
  • Application Development: Experience developing applications on the ServiceNow platform, including deployment and configuration.
  • Feature Delivery: Experience delivering new functionalities during implementations and supporting production enhancements, including architectural changes and major upgrades or releases.
  • Technical Implementation: Experience implementing and supporting medium- to high-complexity upgrades or releases on the ServiceNow platform.
  • Knowledge of CSDM, preferably version 5.0.
  • ServiceNow Certified System Administrator (CSA) certification.
  • Familiarity with Configuration Item (CI) auditing and validation processes.
  • Experience with CMDB integration in hybrid environments (on-premises and cloud).
  • ServiceNow CSDM Data Foundation certification.
  • Knowledge of ITIL frameworks and best practices.
  • Hands-on experience with ServiceNow CMDB module tools and features, including Service Mapping, Discovery, CSDM, and Event Management.
  • Experience in Configuration Management or related areas.
  • Basic knowledge of automation and scripting for configuration management using Python, Bash, or PowerShell.
  • Skills in data analysis and report generation using BI tools such as Power BI or Tableau.
  • ITIL certification.
  • ServiceNow certifications.

Uma carreira na IBM Consulting é construída sobre relacionamentos duradouros com clientes e colaboração próxima em todo o mundo. Você trabalhará com empresas líderes em diversos setores, ajudando-as a moldar suas jornadas de nuvem híbrida e IA. Com o suporte de nossos parceiros estratégicos, a robusta tecnologia IBM e a Red Hat, você terá as ferramentas para impulsionar mudanças significativas e acelerar o impacto para os clientes. Na IBM Consulting, a curiosidade impulsiona o sucesso. Você será encorajado a desafiar a norma, explorar novas ideias e criar soluções inovadoras que entregam resultados reais. Nossa cultura de crescimento e empatia foca no seu desenvolvimento de carreira a longo prazo, valorizando suas habilidades e experiências únicas.

Como Desenvolvedor(a) de Aplicações para Implementação do ServiceNow, você projetará, desenvolverá e implantará aplicações na plataforma ServiceNow. O cargo exige a entrega de novas funcionalidades durante implementações e o suporte a melhorias em produção, equilibrando a entrega ágil com a estabilidade de longo prazo da plataforma e o alinhamento às estratégias de TI corporativas.

Suas principais responsabilidades incluirão:

  • Desenvolvimento de Aplicações: Projetar, desenvolver e implantar aplicações na plataforma ServiceNow, utilizando conhecimentos avançados de configuração e da plataforma.
  • Entrega de Funcionalidades: Entregar novas funcionalidades durante implementações e apoiar melhorias em produção, incluindo mudanças arquiteturais e grandes atualizações ou releases.
  • Gerenciamento de Configuração e CMDB: Registrar, atualizar e monitorar itens de configuração (CIs), garantindo a integridade e a precisão dos dados por meio de auditorias e validações.
  • Ferramentas e Integrações: Apoiar a implementação e manutenção de ferramentas de CMDB, incluindo configurações, integrações e relatórios.
  • Processos e Governança: Desenvolver e documentar processos de Configuration Management, alinhados às melhores práticas do ITIL, colaborando com as equipes de Change Management e Service Management.
  • Monitoramento e Melhoria Contínua: Produzir relatórios sobre o estado e a conformidade dos itens de configuração, identificando oportunidades de melhoria nos processos.
  • Comunicação e Colaboração: Trabalhar em conjunto com equipes multidisciplinares.
  • Conhecimento em ServiceNow: Experiência em projetar, desenvolver e implantar aplicações na plataforma ServiceNow, utilizando conhecimento aprofundado da plataforma e expertise em configuração para entregar novas funcionalidades.
  • Desenvolvimento de Aplicações: Experiência no desenvolvimento de aplicações na plataforma ServiceNow, incluindo implantação e configuração.
  • Entrega de Funcionalidades: Experiência na entrega de novas funcionalidades durante implementações e no suporte a melhorias em produção, incluindo mudanças arquiteturais e atualizações ou releases de grande porte.
  • Implementação Técnica: Experiência na implementação e no suporte a atualizações ou releases de média a alta complexidade na plataforma ServiceNow.
  • Conhecimento em CSDM, preferencialmente na versão 5.0.
  • Certificação ServiceNow Certified System Administrator (CSA).
  • Familiaridade com processos de auditoria e validação de itens de configuração (CIs).
  • Experiência com integração de CMDB em ambientes híbridos (on-premises e cloud).
  • Certificação ServiceNow CSDM Data Foundation.
  • Conhecimento em frameworks e boas práticas de ITIL.
  • Experiência prática com ferramentas e funcionalidades do módulo CMDB do ServiceNow, incluindo Service Mapping, Discovery, CSDM e Event Management.
  • Experiência em Gerenciamento de Configuração (Configuration Management) ou áreas relacionadas.
  • Conhecimentos básicos de automação e scripting para gerenciamento de configuração, utilizando Python, Bash ou PowerShell.
  • Habilidade em análise de dados e geração de relatórios utilizando ferramentas de BI, como Power BI ou Tableau.
  • Certificação ITIL.
  • Certificações ServiceNow.
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