The posting
Job Description
Ichor Systems is hiring for an experienced Quality Manager to lead the Quality function and provide strong leadership to our QA/QC team. In this role, you will have a key influence in building a strong quality culture, strengthening quality standards and systems, and driving continuous improvement across our manufacturing operations. You will work directly with customers, project managing the quality deliverables and maintaining positive scorecard for KPIs. Provide Quality oversight to cross-functional teams to ensure quality requirements are understood, consistently achieved, and continuously improved. This is an opportunity for a hands-on quality leader who is confident in communicating with stakeholders at all levels, takes ownership of quality performance, develops people, and is passionate about creating a culture where quality is everyone's responsibility.
Responsibilities
- Customer management, Lead customer quality engagement, including managing customer audits, responding to quality concerns and driving timely resolution of customer issues with corrective action and continuous improvement.
- Lead and develop the Quality team, providing clear direction, coaching and support to build a high-performing and accountable Quality organization.
- Drive a strong quality culture across the organization by promoting quality ownership, discipline, continuous improvement and proactive problem-solving.
- Collaborate with Continuous Improvement Organization to establish and maintain improved quality standards, procedures, controls and the Quality Management System (QMS).
- Develop and implement effective quality control systems, inspection methods and processes to ensure products consistently meet customer, regulatory and company requirements.
- Oversee inspection, testing and evaluation activities to ensure the precision, accuracy and reliability of products throughout the manufacturing process.
- Take end-to-end ownership of customer change management and qualification activities related to the expansion and development of site operations.
- Approve product acceptance testing, quality plans and other technical quality-related matters.
- Review and approve quality and project documentation to ensure compliance with customer, regulatory and company requirements.
- Lead internal audits of products, processes and procedures, and ensure effective corrective and preventive actions are implemented.
- Drive root cause analysis and corrective actions using quality methodologies such as 8D, FMEA and SPC.
- Analyze quality data and trends to identify risks, recurring issues and opportunities for improvement, and translate findings into effective improvement actions.
- Partner closely with Engineering, Manufacturing and other functions to prevent quality issues, improve processes and strengthen overall operational performance.
- Ensure production and quality issues are addressed promptly, systematically and effectively, with appropriate escalation where required.
- Build strong relationships with internal and external stakeholders through clear, confident and effective communication.
- Select, develop and evaluate Quality personnel to ensure the team has the capability, ownership and resources required to support business and customer needs.
Requirements
- Bachelor's Degree in Electrical, Mechanical, Industrial Engineering, or a related discipline.
- Minimum of 8 years of Quality and/or Engineering experience in a manufacturing & industrial environment, with at least 5 years in a people management role.
- Experience interfacing with large cap customers, managing customer audits and resolving complex quality-related issues.
About Us
Ichor is an experienced leader in the critical subsystems and turnkey process equipment marketplace. Our capabilities enable the design and creation of a complete outsourced solution ranging from product concept to turnkey manufacturing to legacy service.
Ichor offers world-class process engineering, value added manufacturing, materials management and testing capabilities. Our 1500+ employees are strategically located to provide our customers with the highest level of customer service and support from our program management, sales, engineering, and executive management teams.
Our continued expansion of capabilities in South East Asia better aligns our production facilities with our customers' supply chain strategies. This further enables our expansion into new products and markets.
Ichor is headquartered in Fremont, California with manufacturing locations in Oregon, Texas, Singapore, Malaysia and the UK. Our sales and engineering office is strategically located in Silicon Valley, California.
Ichor is the experienced leader in the critical subsystems and turnkey process equipment marketplace. Our capabilities enable the design and creation of a complete outsourced solution ranging from product concept to manufacturing to legacy service. Ichor offers world-class process engineering, manufacturing, materials management, and testing capabilities. Our 1,400+ employees worldwide are strategically located to provide our customers with the highest level of customer service and support from our program management, sales, engineering, and executive management teams. We have a friendly, business-oriented environment and offer a comprehensive benefits plan that includes, medical, dental, vision, health savings account, paid time off, life insurance, short term disability and 401K with generous employer match.
Ichor Systems provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Ichor Systems will provide reasonable accommodations for qualified individuals with disabilities.
