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Open nowPosted 161 days ago

Customer Service Representative

idt107 open roles

Where
Guatemala City
Work mode
On site
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Your applicationOpen nowCustomer Service Representativeidt · Guatemala City

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on idt's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.4%1 day
  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 161 days ago

The posting

Customer Service Representative

We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for IDT products and services.

Key Responsibilities:

  • Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.
  • Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.

Requirements:

  • High School Diploma. English proficiency at 85% or higher.
  • Previous customer service experience is preferred/desired.
  • Strong computer aptitude, documentation skills, and multitasking abilities.
  • Excellent phone, email, and chat etiquette.
  • Schedule flexibility and ability to work on-site in Zone 4.
  • Professionalism and a positive, people-oriented attitude.
  • Strong problem-solving skills and the ability to think quickly.
  • A proactive team player who takes ownership of their work.

What we offer:

  • Competitive salary
  • Bonuses
  • Parking Subsidy
  • Life and Medical Insurance
  • Benefits and Discounts
  • Growth opportunities
  • Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on idt's form

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  4. Every reply, sorted

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3×

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