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Open nowPosted 924 days ago

TECHNICAL SUPPORT - BOSS REVOLUTION

idt107 open roles

Where
Guatemala City
Work mode
On site
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Your applicationOpen nowTECHNICAL SUPPORT - BOSS REVOLUTIONidt · Guatemala City

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.4%1 day
  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 924 days ago

The posting

We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees.

As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently.

Responsibilities and Duties

  • Take calls from Retailers and Customers experiencing technical issues·
  • Troubleshoot the issue over the phone·
  • Log all calls and solutions·
  • Report reoccurring issues to your supervisor·
  • Installs, modifies, and makes minor repairs to computer hardware and software systems.·
  • Resolves tickets·
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
  • Prepares reference material for users by drafting operation instructions

Qualifications and Skills

  • Excellent problem-solving and troubleshooting skills.
  • Experience working with computers·
  • Strong communication skills·
  • The ability to communicate technical information in an accessible manner to non-technical employees.
  • A process improvement mindset.
  • Software maintenance and testing capability.
  • Basic knowledge of networking principles and operating systems.
  • Customer-service focus.
  • Collaborative mindset.
  • Hands-on problem-solving ability.
  • High School Diploma

Requirements

  • 85% of English Proficiency
  • Software and Hardware knowledge
  • Prior experience in tech support, desktop support, or a similar role.
  • Customer Service and Tech Support Experience (Must)
  • Excellent communication skills (written and spoken)
  • Patient, helpful, empathetic, good listener & professional
  • Attention to detail and good problem-solving skills.
  • Experience with remote desktop applications and help desk software. (Desired)
  • Goals and people oriented

WE OFFER:

Competitive salary

Bonuses

A great and positive workplace

Parking Subsidy

Life and Medical Insurance

Benefits and Discounts

Growth opportunities

Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

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