The posting
Job Title: Key Account Manager – Gas
Salary: Competitive with benefits package
Location: Nationwide
Contract: Permanent
About IES
IES Utilities Group Ltd is a leading UK utility Provider delivering end-to-end utility solutions. Our teams operate across Power, Gas, Water, Telecoms, District Heating and Renewables, where we provide survey, design, construction, and maintenance services nationwide. With a commitment to innovation, safety, and sustainability, IES supports clients in building and maintaining resilient, future-ready infrastructure networks across the UK. Headquartered in Manchester, IES continues to grow as a trusted partner in the utilities sector.
About The Gas division:
The IES Gas Division operates across two principal workstreams: Pipelines and Above-Ground Installations (AGIs) — encompassing Pressure Reduction Stations (PRSs), Offtakes, Compressor Stations, and Terminals. Each stream delivers both core maintenance works, typically single-discipline and non-complex, and multi-discipline or complex projects that integrate civil, mechanical, and electrical engineering elements.
The Divisions reputation has been built on the safe, reliable, and high-quality delivery of maintenance works across the National & Local Transmission Systems forming the backbone of IESs client relationships and financial stability. However, the largest growth opportunity lies in expanding the Divisions multi-discipline and technically complex projects across both Pipelines and AGIs. These works demand deeper technical collaboration, early client engagement, and strategic alignment with each of our customers investment and energy transition objectives, including emerging initiatives in Hydrogen and Carbon Capture infrastructure.
To support this ambition, IES intends to appoint a Key Account Manager (KAM) dedicated to one of our key customers. The KAM will serve as the strategic and operational bridge between IES and the customer, ensuring continuity of performance in maintenance works while driving growth and innovation in complex, multi-discipline project delivery.
Role Summary
To build, sustain, and grow a long-term strategic partnership with our strategic gas customers by aligning IESs capabilities with the customers operational programmes, asset strategies, and transition toward a low-carbon energy future. The KAM will own the client relationship, coordinate internal teams to meet performance expectations, and develop opportunities for IES to add value across the full project lifecycle, from feasibility through to construction and maintenance.
Key Responsibilities will include but are not limited to:
- Act as the primary point of contact for our strategic gas customers relationship matters, operational, commercial, and strategic.
- Develop and maintain a Key Account Plan mapping all stakeholders, live projects, frameworks, and emerging opportunities.
- Build a multi-level relationship network across our Strategic gas customers, from project engineers to senior leadership to ensure visibility and trust.
- Lead regular account review meetings (monthly/quarterly) with customers and IES leadership.
- Capture and document client feedback, actions, and sentiment; ensure lessons are communicated internally.
- Identify and position IES for new workstreams and frameworks in both Pipelines and AGIs, focusing on multi-discipline and complex project growth.
- Coordinate early engagement on forthcoming programmes and feasibility work.
- Feed opportunity intelligence to estimating and bid teams to improve competitiveness and price accuracy.
- Collaborate with design and delivery teams to package IESs multidisciplinary offering into compelling customer propositions.
- Support cross-selling across civil, mechanical, electrical, and specialist hydrogen/CCUS capabilities.
- Monitor and report on IESs performance across all projects, safety, quality, schedule, and customer satisfaction.
- Ensure that maintenance works remain exemplary in delivery consistency and compliance.
- Lead post-project reviews and capture lessons learned to continuously improve execution and client experience.
- Provide early escalation and resolution of customer issues or risks.
- Oversee commercial performance across all contracts, including frameworks, variations, and renewals.
- Support contract negotiations to ensure mutual value and transparent communication.
- Participate in strategic supplier reviews, demonstrating IESs performance, value-add, and future capability.
Align internal resource planning with our customers upcoming investment and maintenance programmes.
Essential Skills & Experience:
- Strong background in engineering, construction management, or utilities (high pressure gas a significant advantage).
- Deep understanding of pipeline and AGI infrastructure, ideally above 7 bar works.
- Proven ability to manage complex client relationships and translate technical delivery into commercial opportunity.
- Excellent communication, presentation, and stakeholder engagement skills.
- Experience in managing NEC3 or 4 forms of contract is required
- Experience or interest in Hydrogen, CCUS, and energy transition projects is advantageous.
Strategic thinker with a collaborative mindset, capable of linking commercial performance, technical delivery, and customer experience.
What We Offer:
- Competitive salary
- Opportunity to own a key contract portfolio and shape service delivery.
- Supportive team environment committed to high safety and quality standards.
- Career development opportunities within a growing energy services company.
How to Apply
If you believe you have the skills and experience were looking for, please submit your CV, including a brief covering note outlining your most relevant contract management or account management experience to [email protected]. We encourage applicants from all backgrounds to apply.
