The posting
Job description
LOCATION: EMEA, remote
THE ROLE: The overall role of the IGEL TRM is to cement a close working relationship between IGEL and the customer, helping them to strategically develop their adoption of IGEL technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within IGEL.
TASKS AND RESPONSIBILITIES:
- Develop and maintain strong, long-term strategic relationships with enterprise customers.
- Act as a trusted technical advisor, ensuring successful deployment and expansion of IGEL solutions.
- Provide technical knowledge transfer and continuous enablement on IGEL technologies.
- Manage and escalate complex support issues through to resolution.
- Serve as a liaison between customer and IGEL Product Management for feature requests.
- Guide and validate customer projects, upgrades, and implementation strategies.
- Create and maintain detailed customer account plans, including infrastructure documentation, project timelines, and strategic roadmaps.
- Understand customer environments and provide recommendations to enhance performance, stability, and efficiency.
- Identify cross-selling and upselling opportunities based on customer needs and IGEL’s portfolio.
- Apply IT service management and project delivery best practices (e.g., Scrum, ITIL) to structure customer engagements and ensure operational excellence.
EXPERIENCE AND QUALIFICATIONS:
Technical skills:
- At least 5 years of experience directly supporting enterprise customers in a technical relationship, consulting, or systems integration role.
- Solid background in virtualization technologies (e.g, Citrix, Omnissa, Microsoft AVD).
- Hands-on experience with desktop and application virtualization platforms (Citrix Virtual Apps and Desktops, Microsoft RDS).
- Strong understanding of networking protocols and concepts (TCP/IP, DHCP, DNS, VLANs, 802.1x, RADIUS).
- Minimum 2 years of hands-on experience managing IGEL solutions in a production environment.
- Familiarity with directory services such as LDAP and Active Directory.
- Competence in troubleshooting across Windows and Linux environments.
- Experience with scripting languages (e.g. PowerShell, Bash, Python) is a plus.
- Understanding of database systems such as MSSQL, MySQL, Oracle is advantageous.
- Industry-recognized certifications (e.g., VCP, CCA/CCP, MCSE, RHCA) are highly valued.
Project & Service Management:
- Working knowledge of ITIL frameworks and agile methodologies like Scrum or Kanban.
- Experience using project management tools such as Jira, Confluence, or equivalent.
- Demonstrated success in planning, managing, or contributing to technical project delivery.
Soft Skills:
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational and time management abilities; comfortable working independently.
- High degree of initiative and adaptability in a fast-paced environment.
- Team-oriented mindset with a proactive attitude and customer-centric approach.
Interested? Apply now via our online applicant portal!
If you have any questions about the position or application process, our Talent Acquisition team is happy to assist.
Florian Hermann Senior Talent Acquisition Partner
Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.
We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.
