The posting
Job Description
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
What is the job?
The Director of Banquet Sales is responsible for proactively driving meetings, conferences, exhibitions, outside catering, and seasonal event business, maximizing banquet revenue and ballroom utilization through strategic business development, local market penetration, relationship management, and exceptional event execution. The role ensures the hotel achieves its revenue objectives while delivering memorable guest experiences and maintaining IHG brand standards.
Your day to day
- Develop and execute a proactive sales strategy to maximize revenue from the hotel's meeting and event facilities, with a primary focus on securing large-scale conferences, conventions, exhibitions, and corporate events.
- Drive ballroom occupancy by identifying new business opportunities and converting high-value events from the local market.
- Build and maintain a strong pipeline of local corporate accounts, banks, pharmaceutical companies, event agencies, and associations.
- Identify and pursue new business opportunities for outside catering, positioning the hotel as the preferred catering partner for corporate and social events.
- Lead the annual Ramadan Tent commercial strategy, securing sponsorships, corporate bookings, and long-term partnerships to maximize seasonal revenue.
- Conduct regular sales calls, client visits, networking activities, and site inspections to generate new business and strengthen existing relationships.
- Collaborate closely with the Director of Sales & Marketing and Director of Banquet and Conference to develop competitive packages and pricing strategies that maximize banquet revenue and market share.
- Monitor competitor activity and local market trends, recommending commercial initiatives that increase the hotel's competitiveness in the meetings and events market.
- Achieve agreed revenue, conversion, and profitability targets for meetings, conferences, exhibitions, outside catering, and seasonal events.
- Monitor booking pace, conversion ratios, lost business, and ballroom utilization, implementing corrective action plans where necessary.
- Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans
- Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey .
Your main KPIs measurements:
- Ballroom occupancy %
- Banquet revenue
- Conference & Meeting revenue
- Outside Catering revenue
- Ramadan Tent revenue
- Number of new local corporate accounts acquired
- Conversion rate (Inquiry → Confirmed Event)
- Total sales calls and client visits
- Repeat business %
- Average event value
- Exhibition bookings
- Client satisfaction
What we need from you
- A confident, commercially driven communicator with excellent interpersonal, negotiation, and relationship-building skills.
- Strong business acumen with a proven ability to drive revenue growth, develop local market opportunities, and secure conferences, meetings, exhibitions, outside catering, and seasonal events.
- Bachelor's degree or equivalent qualification in Hospitality Management, Business Administration, Marketing, or a related field.
- Minimum of 5 years' experience in Events Sales, Catering Sales, MICE, or a related hospitality sales role, including experience leading or supervising a sales team.
- Fluency in English and Arabic, with strong presentation, networking, and client management skills.
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
What we offer
We’ll reward all your hard work with a great salary and benefits.
Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.
