The posting
Job Description
As GROW Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
As GROW Supervisor, I will assume full responsibility for the efficient operation in the following:
- Responsible for overseeing all GROW Hosts and ensuring the smooth operation of the GROW programme.
- Plan, organize, conduct, supervise and create engaging and age-appropriate children’s activities.
- Provide a safe, educational and fun environment for all children.
- Ensure the GROW room and all equipment are properly set up prior to children’s arrival, including audiovisual equipment, arts and crafts supplies, books and other materials.
- Present the available activities to each family upon arrival and ensure children’s individual needs are understood.
- Record each child’s dietary restrictions, preferences and special requests in the relevant systems, sharing information with other departments when required.
- Maintain knowledge of all emergency evacuation procedures and handle emergency situations in accordance with established resort policies and procedures, including security and medical incidents.
- Report any health or safety hazards to the Front of House Manager and ensure a safe environment for all children.
- Maintain Six Senses guidelines and standards of service and operation, ensuring that performance benchmarks are consistently achieved and exceeded.
- Strictly adhere to LQA standards and take guest comments and feedback into consideration to continuously improve the guest experience.
- Handle, follow up on and report guest comments, requests and feedback.
- Prepare guest bills when required.
- Participate in the sale and upselling of retail products, ensuring retail targets are achieved (where retail is available at GROW).
- Promote and upsell all resort, spa and restaurant facilities.
- Attend meetings and training sessions as required by supervisors.
- Perform any additional tasks assigned by the Director of Sustainability.
Qualifications
To execute the position of GROW Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma/degree or equivalent from a recognized Early Childhood school with kindergarten/ school teaching background and at least 2 years’ experience in a similar hotel operational role.
- Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
- Familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of learning stories creation for children, latest trends with children and local environmental initiatives.
- Fluent in English and Spanish; I understand that additional languages are preferred.
- Valid authorization to work in Spain is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required.
The above is intended to provide an overview of the role and responsibilities for an GROW Supervisor at Six Senses Quexigal Palace. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Quexigal Palace is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Who we are
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin.
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