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Open nowPosted today

Guest Experience Server - Semiramis Intercontinental

IHG2,431 open roles

Where
Egypt
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Your applicationOpen nowGuest Experience Server - Semiramis IntercontinentalIHG · Egypt

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. IHG postings stay open a median of 19 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted today

IHG median: 19 days open

The posting

Job Description

What is the job?​

Receive, welcome and seat lounge patrons/customers, assist in the daily activities of the lounge, and assist departing patrons.​

Your day to day​

  • Receive and welcome all guests to the lounge.​
  • Allocate tables to walk-in guests, or as per their advance booking requirements, and escort them to their tables and ensure that their seating arrangements are satisfactory.​
  • Attend to initial guest requirements before handing over to station Waiter/ Captain.​
  • Answer telephones and handle enquiries and bookings, giving a prompt and professional service.​
  • Acquire an in-depth knowledge of the Menu, Wine List and any special Promotions so as to recommend to the guest appropriately, so as to maximize sales.​
  • Oversee the activities of the waiting staff and assist where necessary.​
  • Maintain and periodically change Menu and Menu Inserts as directed.​
  • Communicate any special requirements regarding table bookings to Supervisors/ Restaurant Manager.​
  • Be familiar with guests’ names, their preferences concerning food, beverage, service and tables and tend to the guests accordingly.​
  • Make special arrangements by referring to Guest History Record.​
  • Attend to all departing guests ensuring a courteous farewell.​

What we need from you​

  • Two years of working skills as a hostess in a five-star hotel. •Demonstrate awareness and adhere to the occupational, health and safety legislation, policies and procedures. ​
  • Be familiar with the Hotel safety, first aid, fire and emergency procedures and operating equipment safely and responsibly.​
  • Report security incidents and accidents in accordance with the Hotel requirements. ​

How do you deliver this?​

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels​

​

  • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​
  • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​
  • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​
  • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner​

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people

What we offer ​

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. ​

​

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.​

​

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.​

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