The posting
Job Description
About Us
At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded people who know what it takes to exceed guest expectations.
Join us as a Steward. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who:
- Has Sense of hospitality
- Has proven track record successful administration
- Has great interpersonal skills.
What’s the job?
To carry out delegated back of the house cleaning duties, ensuring the highest standard of hygiene and cleanliness at all times.
Your day-to-day
- To carry out daily cleaning duties delegated to you from Daily/Weekly/Monthly cleaning schedules, ensuring that the highest standards of Hygiene and cleanliness are maintained
- To carry out the Chemical Codes of Practice detailed in the Stewarding Standards Manual
- To ensure the safe, correct and economic use of stewarding equipment including Dishwashing Machines , Glass washing Machines, Floor Cleaning Machines.
- To effectively clean and polish operational equipment to the required standard.
- To clean stewarding storage areas to the required standards.
- To remove food wastage and garbage at agreed intervals to the required standards.
- To be aware of and implement your responsibilities under the food hygiene regulations.
- To carry out cleaning all hoods and filters at regular intervals to the required standards.
- To set up Buffets for all theme nights, Lunch, Banquet Functions and Beach Pavilion.
- To ensure Deep Flat Fryers / All Grills / All Ovens / All Operational Machines / Floors & Tiles / Hoods and Filters are cleaned during the night shifts.
- To assist the supervisor while removing Buffet set-ups of all Theme Nights and Banquet Functions without any disturbance to the guests.
- To consistently provide and maintain the highest standard of guest care and service.
- To maintain a high standard of personal hygiene and grooming at all times.
- To ensure that your designated uniform is worn well pressed and in a good state of repair and to ensure that you wear a name badge at all times.
- To familiarize yourself with your departmental service performance and product standards and to be able to demonstrate their application consistently
- To have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
- To handle any guest complaints or problems promptly and to insure that all resolved/unresolved incidents are reported to your supervisor.
- To adhere at all times to all company, hotel and statutory rules, regulations and policies.
- To act on your responsibilities for health and safety at work.
- To demonstrate a working knowledge of fire prevention and to follow the hotel evacuation plan on hearing the alarm.
- To be security conscious with respect to guest, staff and hotel property/welfare and to report suspicious circumstances to your supervisor
- To maintain your departmental area in safe, hygienic and presentable state and to report any damage to furniture, fittings and equipment to your supervisor.
- To cooperate and communicate with your colleagues, supervisors and management to ensure effective departmental teamwork and high morale.
- To attend any meetings, training sessions or courses that may be beneficial to you and your team department on request from your supervisor/manager.
- To follow all procedures set up for the protection of the environment within the hotel and grounds
- To carry out any other reasonable tasks requested by your supervisor or manager.
What we need from you
- Strong organization, time management, implementation skills, ethical practice, team player, and communication skills, and attention to details are required skills to perform competently the mentioned job duties.
- High institute / school graduate is a must.
- Cairo / Giza residency preferred.
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
