Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 25 days agoWe saw it 5 min after it went up

Customer Support Manager

ImagineArt21 open roles

Where
Islamabad
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support ManagerImagineArt · Islamabad

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ImagineArt's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. ImagineArt postings stay open a median of 77 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 25 days ago

ImagineArt median: 77 days open

The posting

Department: Customer Support Location: On-Site — H-12, NSTP, Islamabad Reports to: Founder / Head of CX Type: Full-time

ABOUT IMAGINEART

We're redefining how the world creates and designs.

ImagineArt is one of the fastest-growing GenAI companies in the world. We've scaled faster than most funded startups, with zero outside funding — 100M+ social impressions, and our own image generation model ranked #3 globally for photo realism.

No funding. No shortcuts. Just a sharp, driven team building one of the strongest GenAI products in the world, and we're just getting started.

ABOUT THE ROLE

This is not a ticket queue job. We're hiring the person who owns customer support at ImagineArt — the standards, the team, the tooling, and the numbers.

Millions of creators use our image and video tools across web and mobile, in dozens of languages, on every kind of device. Today that support is held together by hustle. You're the person who turns it into a function: a team that scales, a technical escalation path that engineering trusts, and an AI-first operation where the boring 60% of tickets never reach a human.

You'll be hands-on for the hardest cases — failed generations, payment failures, account and credit disputes, platform incidents — and you'll be the person we call when something breaks at 2am. But your real output is leverage: fewer tickets, faster resolution, and a team that gets better every month.

WHAT YOU'LL OWN

The team

- Hire, onboard, coach and performance-manage support specialists as we scale

- Build the L1 → L2 → engineering escalation ladder, and decide what sits at each rung

- Run QA on replies and tickets — define what "good" looks like, then enforce it

- Own scheduling and capacity so coverage holds across timezones without burning people out

- Write the onboarding so a new hire is independently handling tickets in two weeks, not two months

The technical layer

- Personally own L2 escalations: reproduce bugs, pull logs and screenshots, write bug reports engineering can act on without a follow-up

- Run incident comms during outages and widespread failures — status updates, user messaging, post-mortems

- Partner with engineering and product to get fixes shipped, and close the loop back to affected users

- Handle the ugly edge cases: refunds, chargebacks, credit disputes, App Store and Google Play billing failures, account recovery

The AI and automation layer

- Build the deflection machine: macros, chatbot flows, auto-tagging, smart routing, saved replies

- Own the AI support bot end to end — training it, correcting it, keeping it current as we ship features weekly

- Maintain the help center, FAQs and internal playbooks as living documentation, not a graveyard

- Ruthlessly hunt repeat tickets and kill them at the source — better UX copy, a help article, a product fix

The numbers

- Own CSAT, first response time, resolution time, deflection rate, reopen rate, and cost-to-serve per ticket

- Build the reporting that makes those numbers visible weekly, and act on them

- Be the voice of the user into product: what breaks, what confuses, what people are actually trying to do and can't

MUST HAVE

- 4+ years in customer support, with at least 1–2 years managing or lead-level ownership of a support function — team, metrics, or both

- Excellent written and spoken English. You'll write user-facing copy and you'll be judged on it

- Genuine L2 ability — comfortable reproducing bugs, reading logs, distinguishing a user error from a product bug from a payment gateway failure

- Strong technical fluency: web apps, mobile apps, browsers, cache and session issues, basic troubleshooting across devices

- Hands-on AI tool use in daily work — ChatGPT, Claude, or equivalent. You should already have opinions about where they help and where they quietly make support worse

- Support platform experience — Intercom, Zendesk, Freshdesk or similar, at admin level, not just agent level

- Calm under pressure, patient, and solution-focused. Support escalations are emotional; you can't be

GOOD TO HAVE

- Automation tooling — Zapier, Make, or n8n

- Bug tracking — Jira or Linear

- Payment platforms — Stripe, App Store, Google Play billing

- SQL or basic scripting for pulling your own data instead of waiting on engineering

- Experience supporting a consumer subscription product with credits or usage-based billing

- Real interest in AI, image generation, or creative tools — you'll be supporting the thing you're curious about

- Additional languages, especially Spanish or Portuguese

WHAT THIS ISN'T

- It isn't a queue-clearing role. If you want to answer tickets all day and go home, this will frustrate you

- It isn't a people-management-only role. You'll still be in the product when a generation pipeline breaks

- It isn't remote. H-12 NSTP, Islamabad, on-site

WHY JOIN

Work on innovative AI products like ImagineArt, shaping the future of creativity and user interaction. Be part of a passionate, fast-moving team that values innovation and data-driven decisions. Competitive compensation and benefits, and a culture where learning, growth, and experimenting with new ideas are deeply encouraged.

Impact. Opportunity to work on innovative AI products like ImagineArt, shaping the future of creativity and user interaction. Team. Be part of a passionate, fast-moving team that values innovation and data-driven decisions. Growth. A culture where learning, growth, and experimenting with new ideas are deeply encouraged.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ImagineArt's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ImagineArt's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ImagineArt's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.