Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 hours ago

Group Account Director, Client Services

Impiricus18 open roles

Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowGroup Account Director, Client ServicesImpiricus · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Impiricus's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Impiricus postings stay open a median of 29 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 7 hours ago

Impiricus median: 29 days open

The posting

Department: Client Services

Job type: Full Time, Exempt

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.

With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.

Job Summary:

The Group Account Director leads a pod within the Client Service organization and owns its overall success — from delivery execution to client outcomes to team performance. This individual is the senior client relationship owner for their pod, accountable for delivering at a high level for every client the pod serves and, in turn, driving retention and expansion.

They act as the primary escalation point for complex client issues and set the standard for operational discipline as the pod scales.

Responsibilities:

Pod Leadership & Delivery Oversight

  • Lead a growing pod comprising of multiple Sr. Directors and their respective teams
  • Oversee all client delivery activity across the pod, ensuring consistent execution quality and strong outcomes
  • Monitor overall pod health including utilization, campaign pacing, execution quality, and resource allocation

Executive Client Leadership

  • Serve as the senior relationship owner across key client accounts, maintaining executive-level engagement
  • Act as the primary escalation point for complex or high-risk client situations
  • Ensure clients remain confident and supported, particularly during challenging or high-stakes moments

Team Leadership & Development

  • Coach and develop Sr. Directors, helping them effectively lead their teams and scale their impact
  • Provide ongoing performance feedback, remove blockers, and build leadership capacity within the pod
  • Support hiring, onboarding, and development of top-tier talent across Customer Success functions

Customer Outcomes & Growth

  • Own pod-level client satisfaction, retention signals, and overall delivery quality
  • Identify expansion opportunities and churn risks early, partnering with commercial leadership on strategy
  • Influence NRR and GRR outcomes through strong execution and proactive account management

Operational Excellence

  • Drive consistent application of delivery standards, escalation protocols, and workflows across the pod
  • Establish scalable processes that support growth and reduce operational friction
  • Ensure alignment across teams and functions without relying on formal authority

Cross-Functional Leadership

  • Partner closely with Sales, Product, Data, Operations, and Medical teams to ensure seamless execution
  • Support capacity planning, headcount forecasting, and performance reporting with leadership
  • Participate in leadership forums to drive cross-pod alignment and share best practices

Education & Experience

  • 8+ years of experience in Customer Success, Client Services, or Delivery leadership within SaaS, healthtech, or pharma-related environments
  • Proven experience managing large, complex enterprise accounts and multi-layered client relationships
  • Demonstrated success leading and scaling teams, including managing leaders of leaders
  • Track record of driving retention, expansion, and strong customer outcomes at scale

Core Competencies

  • Executive presence and ability to navigate high-stakes client conversations
  • Strong cross-functional leadership and influence
  • Strategic thinker with the ability to identify patterns and improve systems
  • Operational rigor with the ability to scale processes across teams
  • Commercial mindset with a focus on retention and growth
  • Ability to thrive in ambiguity and bring structure to complex environments

The base salary range for this role is $175,000-$190,000

Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

Important Notice

To protect candidates, please note that all communication from our team will come directly from an @impiricus.com email address. We do not engage third party recruiters to schedule interviews for this role. If you receive outreach from anyone outside of our domain claiming to represent Impiricus, please disregard and let us know by forwarding the message to [email protected]

Benefits:

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan) Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months) Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option. 401(k): Save for your future with tax advantages (and company match!)

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Impiricus's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Impiricus's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Impiricus's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.