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Open nowFirst seen 2 hours ago

Hotel Front Desk Agent

Impulsive Group35 open roles

Where
Pompano Beach, FL
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Your applicationOpen nowHotel Front Desk AgentImpulsive Group · Pompano Beach, FL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Impulsive Group's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 2 hours ago

The posting

Sands Harbor Resort & Marina is seeking a friendly, professional, and dependable Hotel Front Desk Agent to join our hospitality team in Pompano Beach, Florida.

As the first point of contact for our guests, you’ll play an important role in creating a welcoming atmosphere and ensuring a smooth, enjoyable stay. We’re looking for someone who enjoys working with people, stays organized in a busy environment, and takes pride in providing excellent guest service.

What you will be doing

  • Welcome guests and provide a friendly, professional check-in and check-out experience.
  • Manage hotel reservations, room assignments, cancellations, and guest requests.
  • Answer incoming calls and respond to guest inquiries regarding accommodations, amenities, and hotel services.
  • Process guest payments, maintain accurate billing records, and handle cash and credit card transactions.
  • Assist guests with questions, concerns, and special requests while providing prompt and courteous service.
  • Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are addressed.
  • Maintain accurate guest information and reservation records in the hotel’s property management system.
  • Communicate effectively with other departments to ensure smooth daily hotel operations.
  • Provide information about local attractions, restaurants, transportation, and nearby activities.
  • Maintain a clean, organized, and welcoming front desk and lobby area.
  • Follow hotel policies, safety procedures, and guest confidentiality standards.
  • Assist with additional front office responsibilities as needed.

What you bring to the table

  • Previous hotel front desk, guest services, or hospitality experience preferred.
  • Strong customer service and communication skills.
  • Ability to multitask and remain professional in a fast-paced hotel environment.
  • Basic computer skills and the ability to learn hotel reservation and property management systems.
  • Strong attention to detail, organization, and problem-solving skills.
  • Ability to handle guest concerns calmly and professionally.
  • Dependable, punctual, and comfortable working both independently and as part of a team.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Experience handling reservations, guest payments, and hotel check-in/check-out procedures is a plus.

Why join our team?

At Sands Harbor Resort & Marina, you’ll be part of a waterfront hospitality environment where guest satisfaction and teamwork are essential to our success. We’re looking for individuals who enjoy hospitality, take initiative, and want to make a positive impression on every guest.

If you have a passion for customer service and enjoy working in a hotel environment, we’d love to hear from you.

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    The review screen in CV Rocket: how each CV was read, round by round.

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